Reviews (2,425)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

April 19, 2023

Moving to Klaviyo was the best decision we ever made. It allows your business to be more connected with customers.

Willow Shoes
New Zealand
Over 1 year using the app
May 22, 2024

Always a pleasant experience working with Klaviyo. Their customer service is top notch, always very friendly and willing to help!

Plastics Free
United Kingdom
Over 1 year using the app
October 15, 2022

Great app. I love the ease with which we can design mailers, and the metrics that are offered are easy to digest.

Wine To Share
Singapore
Over 1 year using the app
January 22, 2024

Pete went out of his way to help me understand how to include photos in an abandoned cart sms. He was very attentive to my questions and addressed every question I had, provided clear, detailed communication and answers, articles and quick responses, two detailed loom videos explaining step by step how to achieve my goal, and made sure I was able to access the videos. My experience was stress- ...

It's NOMB
United States
Over 1 year using the app
Klaviyo replied January 24, 2024

Thank you for sharing your positive experience! We're thrilled to hear that you received excellent assistance from Pete! We are delighted that your questions were addressed ...

July 1, 2020

Really easy to use for basic emails. Also has a ton of great features about predicted LTV and next order date!

Super Coffee
United States
Over 1 year using the app
July 2, 2018

The best ecommerce CRM on the market!

Arivenplanet
United States
Over 1 year using the app
January 16, 2024

Ein E-Mail Tool, dass einem die wichtigsten Funktionen bietet mit einem wirklich sehr tollem & kompetenten Customer-Support.

Natüür
Germany
Over 1 year using the app
Klaviyo replied January 23, 2024

Danke für deine positive Bewertung! Wir freuen uns, dass unser Kundensupport hilfreich ist. Bei weiteren Fragen oder Anregungen sind wir gerne für dich da!

November 30, 2020

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.

Kleins Organic
Lithuania
Over 1 year using the app
December 17, 2021

Klaviyo is the go-to solution for email and SMS marketing for Shopify stores. I love it so much. It has a reliable and seamless Shopify integration and has been an integral part of our growing online business. I couldn't do without it.

NEARLY NEW CASHMERE CO.
United Kingdom
Over 1 year using the app
March 5, 2024

Great experience and easy to use

Ecclesia.
Ireland
Over 1 year using the app