Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

September 9, 2021

I've used Klaviyo for the past couple of years and have always appreciated how user friendly it is. While working at DW Home, I've had an even better experience with my Customer Success Manager, Katelyn. She helps my team and I out whenever a problem arises or if we have any questions. I would highly recommend Klaviyo to anyone that owns a small or large business so you can truly measure the success of your emails and how much to invest in your business. Klaviyo is constantly adding new features weekly to help with reporting, benchmarks, and click through. Thank you Klaviyo! :)

DW Home Candles
United States
Over 5 years using the app
Edited May 29, 2024

Their customer support is excellent. Their chat support is great as all of their staff are very knowledgeable and I have never left feeling like I didn't have my issue resolved. They will stay on and walk you through the steps. Very much appreciate the support since we are small company and it helps to have the access.

Passport to Organics
United States
Over 5 years using the app
Klaviyo replied February 6, 2024

We are delighted to hear that you've had such a positive experience with or product experts. They really are the best. Thank you for the positive feedback we will make sure they get this. If you have any follow-up questions you know where to find us

August 19, 2019

I have just launched my store and have been using this app for email. It has some great automated flows and templates. Customer support is also excellent - they respond promptly and explain how to solve issues well.

Brave Edith
Australia
Over 5 years using the app
May 6, 2015

This is a great tool that seamlessly integrated with Mailchimp so that I can now send customized automated emails to customers that sign up for email updates. It has create custom options and is very user friendly. There are great tutorials too. Definitely a great choice for email marketing.

STATE OF G
United States
Over 5 years using the app
July 4, 2018

A total necessity for any business looking to grow organically. We're seeing amazing results from our weekly newsletters, a huge relief as we watch our results from Facebook and Instagram Advertising shrivel.

Your content needs to be something that excites and interests your users when you're emailing, otherwise you'll be more readily considered spam than in other social media advertising forms.

Email marketing is a great way to building your raving fan base.

We love Klaviyo and recommend it to everyone we know.

The Cat Cafe Purrth
Australia
Over 5 years using the app
October 15, 2022

Great app!!, 100% recommended... my business is getting bigger, I'm using it so much now. Thank you Klaviyo!

Fantasy World Jewelry
United States
Over 5 years using the app
July 6, 2018

We love Klaviyo and recommend it to every business owner using Shopify or other supported platform. Setting up automated flows is a must and it is great to see how much revenue each one brings in. We also love being able to target customers with personalised emails based on their shopping style.

Lyndsey James
United Kingdom
Over 5 years using the app
Edited January 27, 2025

I highly recommend this app. Integrating Klaviyo with your Shopify makes your email marketing and review collection so much easier.

LochTree
United States
Over 5 years using the app
July 2, 2018

I really like this software, it's great! The return on investment is superb, once setup it practically runs on its own & our customers love it! Wish all apps would be like this. One remark, I do feel like you need a decently running webshop for Klaviyo to do its magic.

Sunwarrior Deutschland
Belgium
Over 5 years using the app
May 15, 2024

A melhor de todas

Bemiane
Brazil
2 months using the app