Reviews (3,140)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

January 24, 2018

Klaviyo - from the ease of use/powerful capabilities to the unbelievably outstanding customer service - is an absolute must-have for your Shopify store.

The first Klaviyo "flow" (automated emails) I set up was their "abandonded cart" flow...it brought in $300.00 in the first couple of days!!!

I would give Klaviyo and the whole Klaviyo team 1,000 Stars if I could.

Superbirdclean
United States
Almost 4 years using the app
November 13, 2020

The template designer is extremely powerful and intuitive. I love the fact that I could fully benefit from abandoned cart without paying a dime and only started being charged when my business started growing consistently.

Shibuya Laundry
Brazil
Almost 4 years using the app
June 29, 2018

Simply the best email marketing tool for eCommerce. Awesome customer support. Make the switch and watch your dollars start to roll in.

Americas Tea
United States
Almost 4 years using the app
June 25, 2024

unreal

TheThermoLab
United Kingdom
2 days using the app
Edited December 14, 2023

Klaviyo is great! They offer amazing support and also so many different features to meet our needs. Thanks so much!

Wildlife Tree
United States
Almost 4 years using the app
Klaviyo replied March 28, 2022

Hi Josh, I hear your frustration and would love to get you some clarification here. Please be on the lookout for an email from us shortly.

August 14, 2019

Fantastic! At first sight it seems complicated but it is extremely easy to learn how to use, and you can do almost anything you want. The online help pages are also exceptionally clear! :)

boysdancetooUK
United Kingdom
Almost 4 years using the app
May 23, 2015

We've been using it at www.EverRose.com for a couple weeks now, and we really enjoy the integration with our existing contact lists along with the easy to use templates. We've experimented a bit with it, and it's very simple to set up, and the analytics are wonderful.

Ever Rose
Canada
Almost 4 years using the app
July 13, 2017

I'm still learning but this app has everything I was looking for. Special thanks to Amanda and Evan for calling, explaining and helping. So exciting to have so many features in all in one place! :)

Finer Gifts
United States
Almost 4 years using the app
March 20, 2022

Outstanding, customizable platform that has massively improved my customer experience. If I had to pick on App to keep installed, this would be it.

S.W.S.
United States
Almost 4 years using the app
September 3, 2018

I have been using Klaviyo for over a year now. I love how it integrates with Shopify and so all my emails are much more relevant to my customers and the products they purchased.

Drug Free Help Store
United States
Almost 4 years using the app