Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

Edited July 11, 2019

I moved to Klaviyo from Mailchimp and I'm so glad I did. It integrates perfectly with Shopify and the one time I had to contact their support they were super helpful. There are more functions and capabilities than Mailchimp and I can see this app growing with my business.

fizzi~jayne
United Kingdom
Over 5 years using the app
August 5, 2015

An absolute no brainer for anyone starting a shopify store. There is no other app in the app store that will drive more sales than Klaviyo. Spend the time and set up the drip campaigns and collect the email address and you will increase your revenue, period.

Kawartha
United States
About 5 years using the app
May 9, 2019

We upgraded from Mailchimp to Klaviyo and while we are in the early stages, we're already really impressed with the ease of use and customer service. I really can't speak more highly of the service teams that have helped us onboard. We've run into a couple hiccups in our transition, and they've been super helpful and responsive in making sure that our migration goes off seamlessly (at least in our customers' eyes!)

Maiden Home
United States
About 5 years using the app
September 28, 2023

Klaviyo is awesome and the customer service is first rate.

Dharma Bums Yoga and Activewear
Australia
About 5 years using the app
Klaviyo replied September 29, 2023

Great to hear! Thanks for the review!

January 11, 2020

So far I'm loving Klaviyo. It's definitely a more integrated and powerful marketing automation than its counterparts. I'm excited to use all the other features available and see how well they will help me manage my store.

Unicorn Baby
Canada
About 5 years using the app
August 6, 2019

Better than mailchimp, well done Klaviyo. We've migrated over and are enjoying all the extra features for clever email segmentation for tailoring our messages for our customers.

Ben Buckler Boards
Australia
Almost 5 years using the app
December 13, 2018

So far so good, I really like the segmenting and it is easy to be up and running. I would recommend this app any day.

Thanks,

Mosaic Tile Outlet
United States
Almost 5 years using the app
June 29, 2019

Loving how easy it is for a newbie to figure everything out. Then I feel reassured because Klaviyo makes it easy to understand what I'm about to do before I click "send."

BocoLearningLLC
United States
Almost 5 years using the app
November 13, 2019

Very easy to use and has all the options we would like. Also has a lot of helpful articles and great support if we need any assistance.

Body Gym Shop.com
Netherlands
Almost 5 years using the app
April 8, 2014

Klaviyo is an amazing app and worth every penny! Easily the best marketing tool we use and you can easily see your ROI with all of the campaigns you run. Highly recommended!

Todd Snyder
United States
Almost 5 years using the app