Reviews (3,276)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

July 4, 2020

Very professional platform for marketing. We use the coupon feature a lot and it works perfect for us.
We recently started sending out our newsletters and other emails through Klaviyo and it offers so much insight into customer behavior. Very valuable.

Perfume Lounge
Netherlands
About 6 years using the app
June 29, 2018

So far, a top-notch platform and company. Everything's as simple and intuitive as it could possibly be while still being extremely feature-rich. Support is very professional and responsive too. Somebody is running this company right!

Mpg Sport Usa
Canada
About 6 years using the app
Edited February 23, 2023

Klaviyo is hands down the best email platform out there so join the party people and start making some cool content for your subscribers and grow that list.

Freedomravewear
United States
Almost 6 years using the app
April 26, 2019

Super robust platform, and very helpful sales team. They setup flows for us, and it was easy to follow their lead. I'm looking forward to optimizing our email sends with this solid platform.

Bear Mattress
United States
Almost 6 years using the app
February 6, 2017

Klaviyo provides one of the best email solutions for ecommerce businesses. Their template for Shopify is exactly what you need to assist with your stores branding and development. Thanks for this amazing App!

Smilingpawspets
United States
Almost 6 years using the app
Edited May 24, 2019

Moved to this Klaviyo after the changes at Mail Chimp. Wish we had done so earlier. Powerful and easy to use. Lot's of tools, tracking, etc. Great app!

Silver Canyon Boot and Clothing Company
United States
Almost 6 years using the app
September 9, 2021

I've used Klaviyo for the past couple of years and have always appreciated how user friendly it is. While working at DW Home, I've had an even better experience with my Customer Success Manager, Katelyn. She helps my team and I out whenever a problem arises or if we have any questions. I would highly recommend Klaviyo to anyone that owns a small or large business so you can truly measure the success of your emails and how much to invest in your business. Klaviyo is constantly adding new features weekly to help with reporting, benchmarks, and click through. Thank you Klaviyo! :)

DW Home Candles
United States
Over 5 years using the app
August 19, 2019

I have just launched my store and have been using this app for email. It has some great automated flows and templates. Customer support is also excellent - they respond promptly and explain how to solve issues well.

Brave Edith
Australia
Over 5 years using the app
Edited May 29, 2024

Their customer support is excellent. Their chat support is great as all of their staff are very knowledgeable and I have never left feeling like I didn't have my issue resolved. They will stay on and walk you through the steps. Very much appreciate the support since we are small company and it helps to have the access.

Passport to Organics
United States
Over 5 years using the app
Klaviyo replied February 6, 2024

We are delighted to hear that you've had such a positive experience with or product experts. They really are the best. Thank you for the positive feedback we will make sure they get this. If you have any follow-up questions you know where to find us

May 6, 2015

This is a great tool that seamlessly integrated with Mailchimp so that I can now send customized automated emails to customers that sign up for email updates. It has create custom options and is very user friendly. There are great tutorials too. Definitely a great choice for email marketing.

STATE OF G
United States
Over 5 years using the app