Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 9, 2023

I moved from MailChimp to Klaviyo two years ago and have only regretted not doing it sooner. Klaviyo has better functionality, easier to use tools right out of the box, great ways to save and re-use content blocks, and super easy automated email drip tools. If you're on the fence or even set on something else, you must consider Klaviyo. It'll change how you feel about your email (and SMS) marketing.

Embrew
United States
Over 2 years using the app
November 27, 2018

I used this app to help me with my email marketing and it has been helping a lot. Easy to setup ready to go automation.

ZombieApocalypZ
United States
Over 2 years using the app
May 10, 2021

Easy to use and very effective. Even with a small client base --we've been online for only two months--, the mailing campaigns and flows are driving sales.

Mamatina
Peru
Over 2 years using the app
May 15, 2019

I decided to check out Klaviyo after all the news about Mailchimp not syncing with Shopify anymore. Best decision I've made! Klaviyos flows might be a little confusing at first but after watching a few of their videos and a few youtube videos I've set up a few flows that are doing well! The free version is more than enough to get started too!

Newton Fit
Australia
Over 2 years using the app
February 12, 2019

I am really enjoying learning how to create campaigns and this app really is helping me get more comfortable with sending emails to my customers. From the step-by-step videos to the templates this app is AWESOME !!!! THANKS AGAIN!

DiP Clothing LLC
United States
Over 2 years using the app
February 22, 2022

Worst customer support of all times!! 3 weeks and still going on with no resolution!! Not even a simple communication to update customer with ongoing information!! 1 star is more than deserving!!

Rafa CBD
United States
Over 2 years using the app
Klaviyo replied February 22, 2022

Hi Joe— I am so sorry this has been your experience. It sounds like we can do better here, so allow me to escalate your request. Please be on the lookout shortly for more communication from our support team.

April 8, 2021

Great app until now I really recommend it to set up the flows and start generating some extra cash with emails.

Fagaci
United States
Over 2 years using the app
July 19, 2021

Best email marketing tool for Shopify stores. Can't recommend it enough!
It makes segmentation a lot easier

O2 Reserve
Colombia
Over 2 years using the app
November 26, 2019

AMAZING!! So much better than mailchimp. Every business needs this ! Why have I only just discovered this !??

cubbytime
New Zealand
Over 2 years using the app
July 3, 2018

242nd 5* review ... we have been using them for two years now and love the program.

Clothing Arts
United States
Over 2 years using the app