Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

January 25, 2025

The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,

My Store
United Kingdom
3 days using the app
Klaviyo replied January 27, 2025

We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!

November 29, 2024

I would give a 0 if possible. DO NOT SWITCH to klaviyo. We have been in business for 9 years and when we switched to K, our 60% open rate dropped to 20% and all of our emails land in SPAM. All they could say was it was losing consumer confidence and we have to do their "reputation repair" Klaviyo totally screwed us on all big sales. Any one have any idea who else would be a better alternative? Need to get out of klaviyo ASAP

The Lomas Brand
United States
6 months using the app
October 15, 2024

As a small business, the Klaviyo tools from email marketing to reviews management have been extremely helpful. Smooth integration and responsive customer support.

JOHI
United States
Over 2 years using the app
October 29, 2024

We have used 4 different email marketing platforms. Klaviyo is by far our favorite.

Joyride
United States
Over 3 years using the app
November 28, 2024

Peter was incredible helpful today with my questions. He has been the most informed and easy going Klaviyo support communication thus far. Thanks, Pete!

YVY.CH
Switzerland
5 months using the app
November 4, 2024

Incredible app has helped us improve revenue through email marketing.

Mille Collines
Spain
Over 2 years using the app
December 17, 2024

I’m new in the game, but when all the experts points towards the same direction, I’ll go where they are pointing

Incredible Men Apparel
United States
5 months using the app
Klaviyo replied January 7, 2025

We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources

If you need any other assistance, our support team is top notch!

January 9, 2025

This application is useful!

Blind Edge Press
United States
Over 1 year using the app
Klaviyo replied January 13, 2025

Thank you for your 5-star review! :)

February 6, 2025

muy bien, el asistente me ha ayudado a entender mejor lo que queria hacer con mis perfiles activos y me ha creado un segmneto para confirmar mi decision

Hereu Studio
Spain
Almost 2 years using the app
Klaviyo replied February 10, 2025

Muchas gracias por las 5 estrellas! Nos alegra saber que nuestro equipo de asistencia te ha ayudado!

November 4, 2024

Danielle M solved the issue very quickly and taught me how to avoid the problem in future!

Lily Gardner
United Kingdom
Over 4 years using the app