Reviews (3,105)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.
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Easy to use for someone who is trying to wear many hats.
The app is great! The Free already offers the basic for start ups. If my business grows larger to scale, I will definitely avail of the paid benefits!
Intuitive, easy to use and highly recommend.
Super easy integration. Easy to customize. Can't wait to see my marketing start to work.
Very interesting app. Very well made and structured. Easy to use. Solves all email marketing & SMS needs. Rich content and suggestions that make using it very productive.
I had a minor problem with emails not sending that I couldn’t figure out. The support team was very helpful. Very quick response. They catered to my questions. And even shared solving the issue with the Klaviyo team as it was somehow intriguing. Thank you Andy for your help. Thank you Najah for finding what the problem was.
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.
An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.
Hello,
I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias success@klaviyo.com, and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)
klaviyo is the best ESP on the market for sure. love the userability
Love Klaviyo with Shopify and the support staff!
Very happy with Klaviyo and all of its features