Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 11, 2014

All I can say is AMAZING. Worth every penny.

The ZigZag Stripe
United States
5 months using the app
October 15, 2021

I have used almost a dozen email marketing software, and Klaviyo is the most intuitive, user-friendly of them all.

BudTrainer
Canada
5 months using the app
October 24, 2023

Laurel was very helpful with my request for some more customization with flows. Thank you!

Rebecca Hefner Books
United States
5 months using the app
February 25, 2022

This is super easy to use, has great templates and so many options. We send weekly newsletters, and also use the abandoned cart function. Love it.

burgershop.no
Norway
5 months using the app
November 2, 2023

An exceptional marketing automation tool with an array of useful features. What truly sets Klaviyo apart is its outstanding customer support. The Klaviyo team has consistently gone the extra mile, providing us with clear instructions, sharing helpful articles, and quick and detailed support whenever needed. With their top-notch support and user-friendly platform, I wholeheartedly recommend Klaviyo to any e-commerce business looking to take their email marketing to new heights.

INAO
Germany
5 months using the app
November 15, 2023

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

HYGR
Malaysia
5 months using the app
September 22, 2021

I was nervous about switching my email over to Klavijo abut it worked without a hitch and love using it. Glad I converted!

nakedpastor
Canada
5 months using the app
November 15, 2024

very complex

Egga Concept
Romania
November 15, 2024

Seamless integration with shopify and I'm loving the amount of information I get on customers habits around the marketing I have sent out.

Wool and Crafts
United Kingdom
November 15, 2024

useful tool

Cosmo Fit
India