Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 10, 2023

I love how easy it is to write powerful emails through Klaviyo that include the products from my store with the click of a button. The integration feels seamless and intuitive.

theperchplace
United States
Over 3 years using the app
February 21, 2018

Love the app! Wonderful email templates! I highly recommend it!

Cosmic Crystal Visions
United States
Over 3 years using the app
September 14, 2017

The essential email app if you have a Shopify store. We love the Facebook Audience integrations, and customer segments.

X31 Sports
United States
Over 3 years using the app
Edited July 14, 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

Chesserfeld
United States
Over 3 years using the app
Klaviyo replied July 14, 2021

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!

June 2, 2016

This is an absolutely brilliant app, simple to use yet extremely comprehensive Klaviyo is a real powerhouse and a vital part of our business

Swiftoutdoors
New Zealand
Over 3 years using the app
May 21, 2021

This app is well marketed, and go to tool for e-commerce email marketing. However be cautious that installing klaviyo shopify app and inserting their .JS to your store it takes 15 website speed points out of 100 possible speed points. Our developer pointed this out that klaviyo app inserts a ton of not needed stuff to the site that kills the speed performance score of the site. WE ran a test where we removed their .JS from our store and our google speed insights score went from 20 to 35... Klaviyo please fix this

BURGA
Lithuania
Over 3 years using the app
March 17, 2023

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

Belle Mone' Boutique
United States
Almost 2 years using the app
April 21, 2019

Love this app! I needed a GOOD and easy mail service and this is it. easy to navigate and learn. Sorry Mailchimp :(

www.33supply.net

pHLORA Balanced
United States
Over 3 years using the app
February 4, 2016

Klaviyo is an amazing app, you won't regret getting it at all!

Made Real
Singapore
Over 3 years using the app
June 28, 2018

I love Klaviyo! The product is amazing and the support is incredible. They keep adding valuable features that make the product even better. They've helped me so many times with sometimes complicated coding work and they've never been rude once! I'd recommend Klaviyo to anyone!

Element Quad Core Android Tv Box
United States
Over 3 years using the app