Reviews (2,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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This app is really easy to use and has already resulted in conversions of abandoned checkouts and sales from newsletters for us - fab app!
you guys are killing it I love this app allows me to make custom emails to my customers
If you are an E-Commerce you should use this app. I was using Mailchimp, they are great but their interface is a little old and robust. Klaviyo works better for me, easier
AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.
Very easy to use and very deep! We are able to send great newsletter to our customers in only a few minutes!
We absolutely love using Klaviyo. It has been a game-changer. The support is really helpful, and we also enjoy attending the master classes.
This is a terrible app and company. I sent out emails as I just was reopening my store after being on hold because of the pandemic and they disabled my account and didn't give any clear specific reason as to how I violated their terms of service. mentioned ISP and spam when my company sells athleisure wear. Terrible. This just caused another disruption to my brand in trying to regain sells. No sympathy, no quality service as you can only speak via email. It's bad enough their app was difficult to use and once it took quite some time to figure it out now this.
I am brand new to Klaviyo and I must say it is rather complex to use for a newbie. I can see there are lots of resources and instructions out there to assist someone who are new but it is just overwhelming use Klaviyo for the very first time. The reason I choose Klaviyp over mailchimp even though I know Klaviyo is much harder to use and time consuming BUT I can see Klaviyo is catered for e-commerce. They are lots of features Klaviyo has to offer to top the list so I truly believe Klaviyo will suit my e-store. I have just need to work hard to master it :)
Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.
Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.