Reviews (3,144)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

August 25, 2023

Great app. Greater service from representatives. Shout out to Joanna S for helping out today! It was bit difficult to navigate app but once explained by rep it was great to use.

Love Lingual
Canada
Almost 3 years using the app
Klaviyo replied August 27, 2023

Thanks for the review and for shouting out Joanna!

March 15, 2022

It is my favorite app! klaviyo makes everything so easy and seamless. Must have app for online stores

Galactic Swagg
United States
Almost 3 years using the app
April 26, 2019

SO MUCH BETTER THAN MAIL CHIMP! The fact that they have created templates with built in menu bars sells itself! You have to pay a developer to create templates like this for mail chimp! I am so excited to use this!

MagTrim Designs LLC
United States
Almost 3 years using the app
February 4, 2020

We are very impressed with Klaviyo, which we are now using at https://homeontheswan.com/

I have used MailChimp and Active Campaign in the past, so far Klaviyo has been far simpler to setup and the supports been great.

Home on the Swan
Australia
Almost 3 years using the app
Edited January 30, 2024

I love the customer support! They are fast, helpful, and easy to understand. I always get the answers I need ASAP. Highly recommend for new email users and seasoned ones!

Shepherd's Fashions
Canada
Almost 3 years using the app
August 27, 2023

Katalina was amazing as usual. Issue was resolved on first email. Great customer service. I love when she takes of our issues.

Skort Obsession
United States
Almost 3 years using the app
Klaviyo replied August 29, 2023

Great to hear! Thanks for the review!

November 18, 2014

This app is a must have because it gives you so much power. Put your abandoned cart emails on steroids and get reporting. Use a welcome series. Have it create one time use discount codes for you. Tightly integrated with Shopify. Highly recommended.

80sTees.com, Inc.
United States
Almost 3 years using the app
November 17, 2020

Blown away! Lover this! I have other email systems I use, but the integration with Shopify makes it my choice!

Always Bright Eyes
United States
Almost 3 years using the app
Edited October 20, 2024

Klaviyo's data and integrations are better than all the other big email (ESPs) services by FAR. They're also easy to use which means you don't need a dev to do things and you can create a $20k email campaign in about 30 mins. And their deliverability is great. I've been happy for 3 yrs now. Started with them and wouldn't leave them.

Gussys Gut
United States
Almost 3 years using the app
October 23, 2023

L'application est très bien pensée et le service client très réactif.
Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

La Bande à Anna
United Kingdom
Almost 3 years using the app