Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited March 15, 2021

Simply outstanding. Does everything you can imagine & then some. Best tool you'll find for the job. A great tool!

La Bindi
United States
About 2 years using the app
November 26, 2020

Absolutely brilliant. Such a comprehensive suite of email marketing tools, has everything you can imagine. Just perfect.

ZEESEA Collections
United Kingdom
About 2 years using the app
February 17, 2016

We just launched our store and this is by far the best app to integrate. It's easy to use and create templated emails for trigger campaigns. No need to know how to code the emails. It's very easy to use.

Beautifulnutrition 2
United States
About 2 years using the app
November 4, 2018

Easy to use & a lot of email templates available to help us with the marketing side.
Automation rocks!
I would recommend it to anyone looking to increase sales.

Adaptive Clothing Canada
Canada
About 2 years using the app
May 25, 2020

I have been using autoresponders for 12 years. This one blows them all out of the water! Easy user interface. Intuitive flows and tons of data to analyze to understand your customers. I highly recommend it!

Crafty Horse Clothing
United States
About 2 years using the app
Edited June 16, 2020

Luke was great with walking me through being a new customer. im relieved my first customer service experience was great!

Another Mother Fermentorium
United States
About 2 years using the app
August 26, 2015

We recently switched over to Klaviyo from Mailchimp, and I haven't stopped telling my coworkers how much I love Klaviyo since the switch. First off, Klaviyo makes the switch incredibly easy, and if you need, they will walk you through it step by step so that you don't lose any data. They seriously make everything easier, especially A/B Testing (which is a pain to set up in Mailchimp) and integration with Shopify (which is nearly impossible with Mailchimp). For example, we can actually send abandoned cart emails out of Klaviyo that pull images from our product pages! Access to customer profiles is much more insightful, and building out customer segments is a breeze.

Oh, and I can't forget to mention that Klaviyo support is incredibly helpful and responsive. I get responses within the hour (usually even quicker) during business hours. Kate from Klaviyo even helped me set up an email flow that would automatically send to customers asking them to review the exact products (with links and images and product variations) that they purchased.

Finally, another selling feature for us is that Klaviyo offers fly-out and pop-up modules for collecting customer emails who visit your website. We've been paying for another 3rd party app for this service but have been able to save that expense and put it into Klaviyo.

Seriously the best email marketing app on the market.

Murchison Hume
United States
About 2 years using the app
Edited April 6, 2020

no confirmation email and I tried to do anything I could to find or receive their email. I subscribed the 550$/month for this app and I can't log in to the app currently
Email for support and no response for 1 week

Gearhuman
Vietnam
About 2 years using the app
March 25, 2024

Excellent, and support is very fast

Young by Design
Australia
6 months using the app
Klaviyo replied April 3, 2024

Hey! thank you for the 5-star review.

July 1, 2020

Amazing and easy to use email marketing app best app out there great Shopify integration makes creating emails and importing them into a store flawless.

BoiHér
Canada
About 2 years using the app