Reviews (3,248)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

February 13, 2025

Incredibly easy and powerful.

Tonik
United States
4 months using the app
Klaviyo replied February 20, 2025

Thank you for the 5 stars!

November 20, 2024

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Become ™
United Kingdom
Almost 6 years using the app
November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app
December 16, 2024

C'est facile à utiliser.

QuenchXpert
United States
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you so much!

February 15, 2025

Love this app helped secure my 2nd customer with the Welcome Email. Integration is super easy.

Epiphany Apparel
Australia
4 months using the app
Klaviyo replied February 20, 2025

Congratulations - we love to hear this!

January 2, 2025

Its pretty user friendly and is meeting my needs as a new brand.

RightSide Children Apparel
United States
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support! and we are very happy to hear this!

November 25, 2024

Klayvio's customer service is on point.

Wah Gwan®
United States
Over 3 years using the app
February 7, 2025

I have recently introduced email mkt to my ecommerce and Klaviyo is making the whole process really easy. It's platform is really easy to use and they have resources and tips to answer every question while keeping it really human and personal.

swimseymx
Mexico
4 months using the app
Klaviyo replied February 10, 2025

Thank you so much for this review! We're always happy to help you achieve your goals in any way we can!

December 30, 2024

So far loving the app

Raetine's Naturale Beaute
United States
8 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

December 2, 2024

Love using Klaviyo

Cyclerie
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

We love to read this!