Reviews (3,145)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

Edited August 4, 2020

I engaged a consultant to help me set up Klaviyo but now that I'm in I've got to say - it is a pleasure to use... there is so much optionality and it's all useful and pretty intuitive for a neophyte.

ハロ・プラス
Japan
Over 2 years using the app
August 10, 2023

I would definitely recommend Klaviyo because of it's ease of use - it's highly intuative. Even a person with no experience in email maketing can go in there and start using it.

ChairPro
Bulgaria
Over 2 years using the app
Klaviyo replied August 11, 2023

Thanks for the review and for choosing Klaviyo!

November 23, 2017

Simply put Klaviyo blows Mailchimp back to the stone ages. The email flows are brilliant. It took me minutes to set up 5-6 automated flows so that depending on what a customer or potential customer does on the site, they get sent to a different flow. It's only been 2 weeks but we've already recouped the monthly cost with ease. I read some reviews saying that the editing function was difficult to use but I didn't find that at all. In fact, it was super simple and allowed me to control all aspects of design (unlike Mailchimp) so no funky spacing issues.

Highly recommend!

Zzz Bears
United States
Over 2 years using the app
May 2, 2014

It's easy and very helpful for creating your own templates! Super recommend it!

LOÉIL
United States
Over 2 years using the app
September 25, 2020

Love the App!! You have such a large variety of options and the concept is really sophisticated. The help guide is really useful and the customer support is always great!

Blcksmith
Germany
Over 2 years using the app
Edited July 8, 2020

I used this app to create a flow for exit intent which has already resulted in a sale. I appreciate the support I received on getting a sign up form to work correctly. I just created my first campaign with a provided template. Simple.

Vanity Bath Store
United States
Over 2 years using the app
October 9, 2015

Works great and has many useful tools for newsletter execution! Integration with shopify is very in depth.

Ivy Hosiery
United States
Over 2 years using the app
February 25, 2022

Estoy usando Klaviyo y me parece fantástico, fácil de usar, la recomiendo 100%, la sincronización con Shopify es facilísima de hacer.

VirtualMe.co
Colombia
Over 2 years using the app
January 25, 2016

This is a fantastic and easy-to-use app that allows one to create beautiful and effective email marketing templates and campaigns.

Sahara Tea
Canada
Over 2 years using the app
May 7, 2014

We are newbies to the e-commerce scene, however Klaviyo has helped level the playing field for us by providing the tools necessary to compete in today's marketplace. As a sole small business owner with an expertise as a medical practitioner, I need tools that I can understand and don't need a "programmers" degree to facilitate. Klaviyo does the job! Thanks Shopify for introducing us to such a great partner! ~ valerie

Wellness Marketplace MD
United States
Over 2 years using the app