Reviews (3,280)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

April 26, 2019

SO MUCH BETTER THAN MAIL CHIMP! The fact that they have created templates with built in menu bars sells itself! You have to pay a developer to create templates like this for mail chimp! I am so excited to use this!

MagTrim Designs LLC
United States
Almost 3 years using the app
February 4, 2020

We are very impressed with Klaviyo, which we are now using at https://homeontheswan.com/

I have used MailChimp and Active Campaign in the past, so far Klaviyo has been far simpler to setup and the supports been great.

Home on the Swan
Australia
Almost 3 years using the app
Edited January 30, 2024

I love the customer support! They are fast, helpful, and easy to understand. I always get the answers I need ASAP. Highly recommend for new email users and seasoned ones!

Shepherd's Fashions
Canada
Almost 3 years using the app
August 27, 2023

Katalina was amazing as usual. Issue was resolved on first email. Great customer service. I love when she takes of our issues.

Skort Obsession
United States
Almost 3 years using the app
Klaviyo replied August 29, 2023

Great to hear! Thanks for the review!

November 18, 2014

This app is a must have because it gives you so much power. Put your abandoned cart emails on steroids and get reporting. Use a welcome series. Have it create one time use discount codes for you. Tightly integrated with Shopify. Highly recommended.

80sTees.com, Inc.
United States
Almost 3 years using the app
November 17, 2020

Blown away! Lover this! I have other email systems I use, but the integration with Shopify makes it my choice!

Always Bright Eyes
United States
Almost 3 years using the app
Edited October 20, 2024

Klaviyo's data and integrations are better than all the other big email (ESPs) services by FAR. They're also easy to use which means you don't need a dev to do things and you can create a $20k email campaign in about 30 mins. And their deliverability is great. I've been happy for 3 yrs now. Started with them and wouldn't leave them.

Gussys Gut
United States
Almost 3 years using the app
October 29, 2018

Excellent integration, I don't care much about cancelation because app is free and I need it to run sale promotions

CaffeJanus
United States
Almost 3 years using the app
October 23, 2023

L'application est très bien pensée et le service client très réactif.
Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

La Bande à Anna
United Kingdom
Almost 3 years using the app
Edited December 21, 2022

The most useful App for our Shopify store! Fast customer service. Reliable products. Frequent free customer education webinars (very helpful). Seamless integration with Shopify. Klaviyo is the most valuable App our Shopify store has subscribed.

We also invested a bit on Google and Meta marketing campaigns, but we have found Google and Meta difficult to navigate and campaigns complicated to manage. The worst is when we need help with Meta or Google, it is impossible to find a real person to talk to. On the contrary, working with Klaviyo's email compaign is direct and effective.

Klaviyo so far is the biggest bang for the buck for our marketing needs. Highly recommend!

JoJo Learning
United States
Almost 3 years using the app