Reviews (3,146)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

June 17, 2017

If you are serious about email marketing and you own an e-commerce website, do yourself a favour and ditch MailChimp...

Go with Klaviyo!

Once again, this app is not perfect.
Klaviyo has been getting some bad rep with their customer service time of response (but have you ever tried to easily find a contact link in MailChimp?? Nowhere to be found!)

This is the kind of application that is worth studying.
It's not a "one-click it works" app.

Learn it... study it's potential.
Email marketing can become one of your main source of recurring income for your e-commerce.

Once your flows are running, you get a clear idea of which ones are profitable and which ones need improvement.

Their focus on e-commerce is why you need this app.
It's not cheap, but it grows with you.

So the more it will cost, the more money you will make.

Stop comparing the monthly cost with other basic email apps.
They don't compare.
Once setup this app will pay for itself 20X.

The level of segmentation you get with Klaviyo out of the box is where the power is found.

They keep coming up with new features too (dynamic coupons!! yeah!).
They keep improving the interface.

Learn how to use this powerful email app and you'll never look back.

Nanukhardcases
Canada
Over 2 years using the app
July 2, 2021

Love it. I'm only annoyed I didn't move to Klaviyo sooner. Support is really good and learning so much already. Highly recommend

UBU Swimwear
Singapore
Over 2 years using the app
December 7, 2019

So far so good! Signed up, sent my first campaign within 15 minutes. There's a lot to learn, but I'm encouraged that it's all do-able!

It's a Beautiful Life Boutique
Canada
About 2 years using the app
April 19, 2019

Launched my first campaign moments ago. Entire editing of the EShot took around 30 mins (very user friendly). I love how it integrates to shopify so well, all your products and contacts are imported. There's advanced segmentation and conditional customer journey. So far, very impressed.

Level Up
Kuwait
About 2 years using the app
April 16, 2022

Pretty fantastic but can be damned intimidating-- especially if you've invested a bunch of time in the past to learn other email systems and figure this one will be as hard or harder. We became Klaviyo users in 2020 but didn't do much with it until the last 6 weeks. We tried but got stuck a lot. We attempted to hire Klaviyo experts but no one wanted to work hourly ad we didn't want to sign contracts for thousands of dollars per month and nothing really guaranteed from a completion standpoint. In the last 6 weeks we've realized how much Klaviyo can do-- and figured out a LOT of the "how" to get it to do that just by methodically going through the video trainings on Klaviyo Academy. Those videos are a lifesaver! If you've considered giving Klaviyo a chance because you suspect it might do a bunch of great things you wanna do but don't know how-- but have held off, thinking it's "too complicated" to learn...give yourself a chance. We haven't figured everything out by any means but we're well on the way to Klaviyo paying for itself and becoming a magnifier and amplifier for all of our channels and audience growth plus of course revenue growth. FWIW the Shopify integration was trickier than they said it would be-- but all in all not horribly difficult.

Cubic Zirconia CZ
United States
About 2 years using the app
July 2, 2020

I've used Mailchimp for several years, but when I launched my Shopify store I felt I needed something a bit more tailored to the e-commerce experience, something MC didn't handle well. I've got Klaviyo getting subscribers via popups, having customers return for abandoned checkouts, and sending a weekly 'New in stock' newsletter with great results! Really happy with it overall. With the admin dashboard was a bit more 'modern', you have to remember to hit Save a lot or you lose changes, but that's just a minor inconvenience.

SSG
United Kingdom
About 2 years using the app
June 24, 2022

I have been working in Email Marketing for more than 8 years and I think that Klaviyo is one of the best platforms.

Scholl UK
United Kingdom
About 2 years using the app
February 2, 2020

This app has really helped us to stay personable and informative to our customers! Setting up each campaign is super easy and the website does a great job of explaining how to use it! Thanks for this wonderful app!

OVRKLS Clothing Co.
United States
About 2 years using the app
October 3, 2020

I am finding Kalviyo to be a really great addition to my store. I am using all the flows and find them really helpful. Creating content is really easy too.

Deserved Luxury
Australia
About 2 years using the app
January 19, 2022

Amazing for small business owners. Very easy to understand, setup emails and pop-ups for your website.
Creating emails is also very easy and doesn't require any design skills.

Garden Activewear
Australia
About 2 years using the app