Klaviyo: Email Marketing & SMS

They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage
Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward

I engaged a consultant to help me set up Klaviyo but now that I'm in I've got to say - it is a pleasure to use... there is so much optionality and it's all useful and pretty intuitive for a neophyte.

I would definitely recommend Klaviyo because of it's ease of use - it's highly intuative. Even a person with no experience in email maketing can go in there and start using it.

Simply put Klaviyo blows Mailchimp back to the stone ages. The email flows are brilliant. It took me minutes to set up 5-6 automated flows so that depending on what a customer or potential customer does on the site, they get sent to a different flow. It's only been 2 weeks but we've already recouped the monthly cost with ease. I read some reviews saying that the editing function was difficult to use but I didn't find that at all. In fact, it was super simple and allowed me to control all aspects of design (unlike Mailchimp) so no funky spacing issues.

Highly recommend!

I’m writing this review a week in. I actually think in the long-term this will be a good app for my store. But the on-boarding and customer service has been very disappointing. First, be aware that Klaviyo customer service is run by chat. I’ve had to enter the queue for that chat three times, the first two because I missed my moment to chat. The queues are upwards of 30-50 people long, which takes 30-45 minutes. And if you miss your window, you get back in line. It took me three hours in total to get a response. Second, while sales people were quick to respond in order to get a signup, they’ve all but ghosted since. For example, I emailed about my help-chat challenges and I heard nothing back. Third, they suggest you sign up for a paying account way too early. I HIGHLY recommend getting your customizations set up first. Klaviyo WILL start sending their own newsletter sub confirms, whether you’ve customized or not. All in all, I’d break it down like this: on-boarding and help desk 2/5; platform potential 4-4.5/5.

Love Klavito easy to use and has what i need :) 4.5 stars out of 5 I just would love it to be more integrated to my shopify platform I don't find it as convenient because I am using 2 different platforms.

Love the App!! You have such a large variety of options and the concept is really sophisticated. The help guide is really useful and the customer support is always great!

I used this app to create a flow for exit intent which has already resulted in a sale. I appreciate the support I received on getting a sign up form to work correctly. I just created my first campaign with a provided template. Simple.

Klaviyo is a great tool for people who really really really want to spend a lot of time getting into the data weeds with their store. I used Klaviyo for nearly two years and, honestly, I never got my money's worth simply because I just didn't have the time to make it worth my while. It is, after all, pretty dang pricey if you have luck growing your list. I know, I know, if you watch reviews, there isn't a single reviewer who doesn't agree that it's the "best" email marketing app on the market ... The reality is that this tool is probably more than most small businesses need. Customer service was always helpful. Me, I'm looking for something less robust and cheaper because I never had any luck growing my email list.

So far so good! I'm still learning the ropes. I wish it was easier to understand back populating and editing a flow while its active