Reviews (3,153)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

April 17, 2019

Just started Klaviyo after fiddling with Mailchimp for months. Loving it so far! Would definitely recommend.

Jammiespree
Canada
Almost 2 years using the app
June 23, 2021

Don't think just go for it. It has saved me a lot of abandoned carts.................................

Alpha Weebs
United States
Almost 2 years using the app
July 18, 2018

We recently jumped ship from a different email provider and are super glad we did. The revenue that this app is generating far outways the increased cost we had to pay.

We are blown away with the super powerful and complex features that we hope to take advantage of as our store grows.

United Bracelets
Australia
Almost 2 years using the app
December 21, 2023

Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.

GladGirl
United States
Almost 2 years using the app
May 1, 2020

The Klaviyo app is the BEST! Simple to use and makes us look like marketing guru's. The best... ITS FREE, for now at least. while you're small and starting our free can't be beat. Although once we start paying, as we grow, I will have no problems doing so.

Natganic Market Inc
United States
Almost 2 years using the app
Edited August 18, 2020

This app has been a total game changer for my business. I left another emailing service because it was not user friendly at all! I now actually enjoy the email marketing aspect of my business thanks to Klaviyo! There are tons of tutorials to assist you. The program is user friendly! It automatically segments your audience for you and breaks down your Shopify analytics. The templates are gorgeous so you can stand out with your very first email. If you are thinking about it, you will NOT be disappointed!!

CreamedSoaps
United States
Almost 2 years using the app
August 10, 2022

Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.

ION online shop
Austria
Almost 2 years using the app
July 6, 2018

Klaviyo is my absolute favorite marketing tool and it's totally revolutionized how we approach email marketing. It's so much better than mail chimp or any of those types of tools.

You're able to segment your audience to a very granular level so only the right people are getting your messages. The automation is also amazing and of course the analtics, being able to see what flows and campaigns are making you money is very very helpful.

The shopify integration is seamless.

Thedogbakery
United States
Almost 2 years using the app
July 22, 2018

Very powerful and always up to date platform for email marketing.

Destinationgolddetectors
United States
Almost 2 years using the app
August 18, 2023

Probably the best and most helpful customer service of any of the Shopify integrations we've used. Very in depth management of email marketing. We've seen a steady increase in our interaction metrics since switching to Klaviyo.

Little Canadian
Canada
Almost 2 years using the app
Klaviyo replied August 20, 2023

Thanks for the review and glad to hear you're getting great results!