Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

September 9, 2021

I am Klaviyo's biggest fan! When I started with them in 2019, I had zero contacts. We now have over 1 million emails collected with outstanding segmentation. Our open rates began around 8% and now have soared to nearly 30%. Klaviyo drives 20% of our business's revenue. Further, their customer service is unlike anything I have ever experienced. I've had the same rep since day 1 (Katelyn!) and she knows our business inside and out - every emaill, every flow, and she is always available to help. Having both SMS and email under one house has also been a game changer for us. A++

GhostBed®
United States
Over 1 year using the app
Edited January 10, 2020

It is extremely powerful and useful. I suppose, by definition, that means it has to be complicated. And it is that. Especially for a newby like me. But with dogged determination comes success and satisfaction.

Purrified Air
United States
Over 1 year using the app
January 27, 2022

I've had this app about 1 week and I love it. I was using another mailing system for 3 years and it was difficult to use. After I spent a few hours learning Klaviyo, I am really happy with the results of my email campaigns and flows. I think this is the motherboard of all mailer apps. There's so much to learn, but if you spend the time to learn it, you should be ready to go. I can't believe I spent 3 years with a different mailing system! My old one was so hard to set up segments, lists and flows, but Klaviyo makes it super easy and customizable. Email marketing is such an important part of how we make money, so I was ready to invest in something more worthwhile. Give it a try! I tinkered with it for a week before I used the paid version.

Lioness Beauty Cosmetics
United States
Over 1 year using the app
May 17, 2021

I just started using this again, thank you. This is a great platform. You have a lot of great options and templates to choose from.

Can A Girl Catch A Break Chic Boutique LLC
United States
Over 1 year using the app
August 10, 2022

Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.

ION online shop
Austria
Over 1 year using the app
November 29, 2017

Klaviyo is epic. That's about all I have to say. Easy customization, great layout and easy navigation. Options galore too.

Spirit Luxe
United States
Over 1 year using the app
May 5, 2020

Great app! Should start using it more, nice templates and very easy to use. I will have to look into it more to make the most out of it.

Palomaz
Netherlands
Over 1 year using the app
July 15, 2020

Klaviyo is an excellent tool, and is structured in a way that makes the most of customer data. It's fully integrated with Shopify. The flows that come out of the box are valuable ways to attract new customers and automate marketing/customer support. You can segment and focus different campaigns on VIP customers. Their success and support teams are great.

We are converts from Mailchimp and won't look back.

Family Dinner
United States
Over 1 year using the app
November 22, 2018

I just sent my first campaign. Really easy and compared to similar apps really nice interface and newsletter builder. thumbs up! :)

Best-CBD-online.com
United Kingdom
Over 1 year using the app
May 11, 2015

I have only been using this application for a few weeks, but so far it has been better then expected. It has all the same functionalities as mail chimp, plus much better reporting, better auto emails, and much better segmentation!

Highly suggest you give it a try.

Greensbury Market - Affordable Organics
United States
Over 1 year using the app