Reviews (3,154)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

April 17, 2019

Just started Klaviyo after fiddling with Mailchimp for months. Loving it so far! Would definitely recommend.

Jammiespree
Canada
Almost 2 years using the app
June 23, 2021

Don't think just go for it. It has saved me a lot of abandoned carts.................................

Alpha Weebs
United States
Almost 2 years using the app
November 5, 2021

Use this app to collect phone numbers and emails - overall there are a lot of bugs, it's not user friendly, and they don't provide support unless you are paying.

Shop Chiva
United States
Almost 2 years using the app
Klaviyo replied November 12, 2021

Hey Julia, thank you for taking the time to provide this feedback. I have good news for you! We do provide technical support for all customers — even those on Free plans. I'm going to have a team member reach out to clarify how we can help you achieve your goals. You can also reach our Support team at www.klaviyo.com/support.

July 18, 2018

We recently jumped ship from a different email provider and are super glad we did. The revenue that this app is generating far outways the increased cost we had to pay.

We are blown away with the super powerful and complex features that we hope to take advantage of as our store grows.

United Bracelets
Australia
Almost 2 years using the app
May 20, 2024

So easy to use, amazing analytics and segmenting

Ellie Bub
Australia
7 months using the app
December 21, 2023

Been sending emails with Klaviyo for years and just recently added SMS. Their on-boarding team for SMS was fantastic - thank you Ashley and Savannah! Looking forward to seeing the same great SMS results.

GladGirl
United States
Almost 2 years using the app
May 1, 2020

The Klaviyo app is the BEST! Simple to use and makes us look like marketing guru's. The best... ITS FREE, for now at least. while you're small and starting our free can't be beat. Although once we start paying, as we grow, I will have no problems doing so.

Natganic Market Inc
United States
Almost 2 years using the app
Edited August 18, 2020

This app has been a total game changer for my business. I left another emailing service because it was not user friendly at all! I now actually enjoy the email marketing aspect of my business thanks to Klaviyo! There are tons of tutorials to assist you. The program is user friendly! It automatically segments your audience for you and breaks down your Shopify analytics. The templates are gorgeous so you can stand out with your very first email. If you are thinking about it, you will NOT be disappointed!!

CreamedSoaps
United States
Almost 2 years using the app
August 10, 2022

Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.

ION online shop
Austria
Almost 2 years using the app
July 6, 2018

Klaviyo is my absolute favorite marketing tool and it's totally revolutionized how we approach email marketing. It's so much better than mail chimp or any of those types of tools.

You're able to segment your audience to a very granular level so only the right people are getting your messages. The automation is also amazing and of course the analtics, being able to see what flows and campaigns are making you money is very very helpful.

The shopify integration is seamless.

Thedogbakery
United States
Almost 2 years using the app