Reviews (2,442)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

June 23, 2024

easy to use and has definitely helped to increase our online revenue.

Harmon's Craft Brewing
Canada
About 1 year using the app
June 19, 2024

I've used many platforms, and Klaviyo is the easiest to manage my mailing list.

Jimmy Hornet Magazine
Australia
10 months using the app
June 10, 2024

Very useful for the intended purposes. The very best app in the market for email marketing.

Skinny Coffee SuperBoost
United States
Over 1 year using the app
June 28, 2024

I've had a fantastic experience with Klaviyo for my email and SMS marketing needs. The platform is incredibly user-friendly, and the automation features have significantly boosted my marketing efficiency. I love the detailed analytics and the ability to personalize campaigns effortlessly. The customer support team is always responsive and helpful. I highly recommend Klaviyo to anyone looking to elevate their marketing strategy!

Mirelle
Australia
20 days using the app
June 9, 2024

It has helped increase revenue and acquire more customers! I just upped my monthly allotment because it has allowed me to afford the larger plan! Definitely recommend Klaviyo!

ALPHA BOOK BOYFRIENDS
United States
About 2 months using the app
Klaviyo replied June 11, 2024

That's what we love to read. We are happy we are having a positive impact on your business. Thank you for the amazing review.

June 16, 2024

Excellent App to have integrated into your shopify store. Thank you Klaviyo

Treasured Jewels
Canada
7 months using the app
May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
March 12, 2024

If you're up for a bit of a learning curve, Klaviyo can be a game-changer for your business. Dive in, get your hands dirty, and you'll soon see how its features can really help your business take off. Stick with it, and before you know it, you'll see the rewards rolling in as Klaviyo's automated processes start working their magic for you.

Texas Hill Country Olive Co.
United States
Almost 5 years using the app
May 30, 2024

great data , just need us to understand what best to do with it.

Cocoon
United Kingdom
8 months using the app
May 22, 2024

Always a pleasant experience working with Klaviyo. Their customer service is top notch, always very friendly and willing to help!

Plastics Free
United Kingdom
Over 1 year using the app