Reviews (3,145)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 1, 2020

The Klaviyo app is the BEST! Simple to use and makes us look like marketing guru's. The best... ITS FREE, for now at least. while you're small and starting our free can't be beat. Although once we start paying, as we grow, I will have no problems doing so.

Natganic Market Inc
United States
Almost 2 years using the app
Edited August 18, 2020

This app has been a total game changer for my business. I left another emailing service because it was not user friendly at all! I now actually enjoy the email marketing aspect of my business thanks to Klaviyo! There are tons of tutorials to assist you. The program is user friendly! It automatically segments your audience for you and breaks down your Shopify analytics. The templates are gorgeous so you can stand out with your very first email. If you are thinking about it, you will NOT be disappointed!!

CreamedSoaps
United States
Almost 2 years using the app
August 10, 2022

Perfect app for email marketing. Easy setup for flows, campaigns, segments and signup forms. The new editor is a little bit slow but I think they already know about it and will fix it soon.

ION online shop
Austria
Almost 2 years using the app
July 6, 2018

Klaviyo is my absolute favorite marketing tool and it's totally revolutionized how we approach email marketing. It's so much better than mail chimp or any of those types of tools.

You're able to segment your audience to a very granular level so only the right people are getting your messages. The automation is also amazing and of course the analtics, being able to see what flows and campaigns are making you money is very very helpful.

The shopify integration is seamless.

Thedogbakery
United States
Almost 2 years using the app
July 22, 2018

Very powerful and always up to date platform for email marketing.

Destinationgolddetectors
United States
Almost 2 years using the app
August 18, 2023

Probably the best and most helpful customer service of any of the Shopify integrations we've used. Very in depth management of email marketing. We've seen a steady increase in our interaction metrics since switching to Klaviyo.

Little Canadian
Canada
Almost 2 years using the app
Klaviyo replied August 20, 2023

Thanks for the review and glad to hear you're getting great results!

April 2, 2021

I tried multiple CRM, no one beats Klaviyo in deep Shopify integration, ease of use, and reasonably priced. I am using it in all my stores. Totally can't recommend Klaviyo enough!

Executive Vibe
Australia
Almost 2 years using the app
June 17, 2016

Incredibly great support. Easy to use app. Would highly recommend.

Alpha Rc Car
United States
Almost 2 years using the app
September 20, 2018

Great support from the team to get set up, and once done it is very easy to manage. It is easy to use and works well for my business.

My Cupcake Toppers
United Kingdom
Almost 2 years using the app
December 28, 2020

They have some of the best help resources, guides, articles, videos and shopify focused content to guide you. By far the best CRM platform I've come across for my business

Treasure Nexus
Australia
Almost 2 years using the app