Reviews (3,147)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

September 20, 2018

Great support from the team to get set up, and once done it is very easy to manage. It is easy to use and works well for my business.

My Cupcake Toppers
United Kingdom
Almost 2 years using the app
December 28, 2020

They have some of the best help resources, guides, articles, videos and shopify focused content to guide you. By far the best CRM platform I've come across for my business

Treasure Nexus
Australia
Almost 2 years using the app
September 10, 2021

Klaviyo is great! Being able to understand my customers and communicate with them based on that has never been easier for me and our business! Truly a gamechanger for us and I'm so thankful we switched over to them a few years ago!

POPFLEX
United States
Almost 2 years using the app
May 3, 2021

I have 2 stores. I'm working with Klaviyo in both. it is by far the best email app out there. But you know something? Their customer service is one of the best i've ever met. Live chat. 24/7. and they are answering! and helping! all. the time. SUPER.

Fresh Iconic
United Kingdom
Almost 2 years using the app
November 14, 2023

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

EZON México Cerraduras Inteligentes
Mexico
Almost 2 years using the app
November 21, 2021

Very user friendly, much more so then our previous marketing email automation tool. Great integration with Shopify also. Highly recommended!

No Evil Nutrition
United Kingdom
Almost 2 years using the app
December 19, 2023

Klaviyo is the best, hands down!! We've tried a few, and this one facilities all of our needs. Their Customer Service is fantastic and there are so many ways to learn new things through their resources and classes. Best email marketing + sms in all of the land!!!!!!! Aurora from the CS team is 10/10!

Proven Winners Direct
United States
Almost 2 years using the app
April 3, 2019

Great app would recommend to everyone needing a centralized email marketing platform. I use it every day and it is a great e-business tool.

FLY³
Canada
Almost 2 years using the app
November 30, 2020

Bit of a learning curve but that's because it is a powerful piece of kit! I will definitely upgrade once we hit our limit. I love that companies like Klaviyo support small businesses by offering a free version. Giving us a chance to expand faster and with less stress. Thank You for that Klaviyo team.

Kleins Organic
Lithuania
Almost 2 years using the app
November 18, 2019

I have only recently started to use the Klaviyo app but I am impressed how they give small businesses the opportunity to grow by starting on a free plan.

Wear Your Mantra Designs
United Kingdom
Almost 2 years using the app