Reviews (3,293)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

April 6, 2020

I love using Klaviyo! So easy to use and makes me run my business smoothly. I recommend Klaviyo to everyone.

Koko Riko Tea
United Kingdom
Over 1 year using the app
November 24, 2023

I don't need all the complications that come with a full CRM app. Klaviyo is fantastic as an email marketing app. Our life has become much simpler and easier with Klaviyo. I highly recommend giving Klaviyo a chance to see what it can do for your business.

Cascadian Water
United States
Over 1 year using the app
January 16, 2022

Finally, a Shopify app that just works. Only just started using this, but I'm already enjoying it and look forward to see the results.

Seed n Sow
United Kingdom
Over 1 year using the app
Edited November 5, 2024

Essential. We love it.

Moana Road
New Zealand
Over 1 year using the app
March 22, 2021

Very happy with Klaviyos features, pricing and support team who are always on hand to answer my queries.

Vite Naturals
United Kingdom
Over 1 year using the app
August 28, 2023

Whenever I've got questions, the Klaviyo help team is so dialed in and helpful and quick to respond.

Far Bank Enterprises
United States
Over 1 year using the app
Klaviyo replied August 30, 2023

Great to hear you're getting all the help you need and thanks for the review!

July 4, 2018

Very good app. Easy to use and intuitive.

Camotrek
Bulgaria
Over 1 year using the app
March 20, 2019

Awesome product! Something I was looking for, email templates are nice and they have great tutorials!

Sparkle Red
Mexico
Over 1 year using the app
Edited December 23, 2018

Love unresponsive buttons and insanely long upload times? Use Klaviyo!
Specially made buy what seems like toddlers on a tomagotchi, klaviyo has continued to fail to do the simplest of things. Looks very fancy but very unresponsive and frustrating.
This is a one star review as Klaviyo seems to not let you show one star.

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The Hammer Apparel
Canada
Over 1 year using the app
August 16, 2014

As someone else said, "Mailchimp is for sending newsletters, Klaviyo is for making money". This is an amazing app that has huge revenue potential for your business. It's relatively easy to set up (it's very powerful, so there is a learning curve), but their support are very eager to help you out. In a nutshell, for every action someone takes on your website, you can send them a personalized email relating to that action to either strengthen your relationship with that customer or generate more revenue from them. I don't think any Shopify store owner can afford not to use even the basic features of this app.

Brickell Men's Products
United States
19 days using the app