Reviews (3,155)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

October 12, 2020

Easy to use, better than any I have seen. I am a total beginner and sent a pro email campaign with ease. Its really pricey though. Other than that, its amazing!

Feel Good Tea Co.
United Arab Emirates
Over 1 year using the app
March 20, 2024

Klaviyo is an essential tool. I like how easy creating emails is.

On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.

I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

Right Wing Naturals
United States
Over 1 year using the app
September 16, 2016

A really helpful tool for marketing your products. I also like their option to manually send emails to customers.

Explore Oslob
Philippines
Over 1 year using the app
June 23, 2022

Easy to use and so much amazing marketing templates and campaigns to start and continue email marketing.

SKYELUNA
United States
Over 1 year using the app
May 19, 2022

Obsessed with klaviyo tool and support. They really deeply care about merchants and analytics are great. We use them for email and love it.

Jones Road
United States
Over 1 year using the app
October 4, 2020

I have put off going for Klaviyo for a while because of the free alternatives but this is brilliant.

Denys & Fielding
United Kingdom
Over 1 year using the app
May 19, 2024

Highly recommend Klaviyo, the integrations are great and I do not need to install multiple apps to do multiple marketing campaigns. Also, their support team is amazing and will answer you promptly and professionally.

Sutra Silk
Malaysia
7 months using the app
Edited September 6, 2020

The app is very intuitive in creating different email marketing designs. However, I've had issues where the customer on the other end has error issues with access to the links , while other's don't.

Aktibo Athletics
United States
Over 1 year using the app
April 22, 2019

I absolutely love Klaviyo. It makes email marketing a no brainer. Very easy to use for beginners and has plenty of advanced options for experienced marketers.

Magna Canvas
Belgium
Over 1 year using the app
February 7, 2024

Customer service was amazing; worked with Hayley E and was so patient on helping me get my new sender requirements set up. Highly recommend!

Budget to Success
United States
Over 1 year using the app
Klaviyo replied February 14, 2024

Thank you so much for the recommendation. We will make sure Hayley hears this great review.