Reviews (3,156)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

Edited November 16, 2020

Our account has been suddenly disabled and the explanation is a joke. With out account disabled we cannot access the live chat, there is no number to call and this has been a huge disappointment

Terbos Jewellery
United Kingdom
Over 1 year using the app
July 17, 2018

I am happy with this app as it is easy to integrate and use. It is not just an email marketing tool, it comes packed with a lot of information to help target different types of customers.

E Ellebeauty
United Kingdom
Over 1 year using the app
October 8, 2015

Great email marketing app. Saves lots of time with many automations for abandoned carts, follow up emails to first time customers, emails requesting feedback, and more! Also has the ability to schedule the date and time that emails are sent. The only negative is the support. There is no direct contact support by chat or phone, you have to email them for help. They do answer the emails within 24 hours.

Cutcardstock
United States
Over 1 year using the app
November 19, 2018

I used this app now for almost 2 years and i'm happy with that. It safes me a lot time to create a campaign!

Wheel of Spirit
Serbia
Over 1 year using the app
December 1, 2023

The team went of their way to help address our issue. Nicely done!

FOOPE
Canada
Over 1 year using the app
June 1, 2024

amazing

The Candy Cleanse Store
United States
4 months using the app
February 12, 2019

Great support from Mitch. Very easy to use. Very timely responses to emails and super easy to schedule a phone call to get questions answered.

Efilters.net
Canada
Over 1 year using the app
April 17, 2024

Loving this app so far! And the Klaviyo experts are extremely helpful.

Elite Styles Boutique
United States
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review. They truly are the best!

June 21, 2023

Kompliziert as f**k! Kein Support, so lange man nicht 30€/Monat zahlt.
Ich habe meinen Abandoned Cart Reminder eingerichtet, nur leider erhalte ich, wenn ich das teste, keine Reminder Email.
Benutzeroberfläche ist unfassbar kompliziert gestaltet.

mooioo.de
Germany
Over 1 year using the app
January 10, 2024

Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!

Clothes Pin Corral/SPIN ME
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thank you for your positive feedback! We must say, we do have a great Support Team! We are glad Maura provided awesome assistance, helping you resolve various issues. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your support!