Reviews (3,155)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

May 14, 2021

I needed this 5 years ago! This app is going to save my email marketing strategy (or lack thereof). So easy to use and so many automations to take advantage of. I am in automation heaven!

Avocado Crack
United States
Over 3 years using the app
May 8, 2016

Excellent app, very smooth and very useful. I'm a first time web store owner and created great emails with this app very quickly. Give it a shot.
www.departmentofselfdefense.com

Department Of Self Defense
United States
Over 3 years using the app
June 30, 2019

One of the best features is that Klaviyo auto imports your theme's colors and font settings. Absolutely a great out of the box experience!

Noirdes
United States
Over 3 years using the app
April 28, 2020

I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.

Canadian Sanitizer
Canada
Over 3 years using the app
January 14, 2022

Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.

Amino Nutraceuticals
Australia
Over 3 years using the app
Klaviyo replied January 14, 2022

Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at feedback@klaviyo.com with your account name? I look forward to getting to the bottom of this with you!

July 5, 2019

I've used a number of e-mail service providers before. Klaviyo is by far the best. The segmentation ability is so key for us in being able to separate our in-store and online customers.

Supplement Superstore
Canada
Over 3 years using the app
August 4, 2020

Excellent app! Takes a little while to find everything you need. After that, very powerfull, intuitive and easy to use app. Thanks Klaviyo!

Straling-vrij
Netherlands
Over 3 years using the app
July 18, 2020

This app is great even for the free version! We were able to create newsletters, send out promos to customers. I haven’t found anything that I don’t like about it yet! Great product!

godplushustle
United States
Over 3 years using the app
March 29, 2019

This app is very easy to use and perfect! Great design and save so much time! I like it! Thank you so much!

Ning Bags
United States
Over 3 years using the app
Edited June 23, 2024

UPDATE... My review below still stands. Kalviyo seems to have gotten eveen worse, they bill you such a high amount for the users you have, and then a very high threshold of emails to send to hit that amount, basically forcing you to constantly spam your users just to hit the threshold. Feels like so much money is being burnt here. Really crazy how much they have increased the price over the years, with no changes at all to the service. Their SMS is also awful, so incredibly over priced, and very misleading on the charges. I hope they make adjustments to this platform to make it better for their users, Seems like all they care about is jacking up the price before their IPO on wallstreet. Its a shame.

It's a great app for the most part, but it's very unsettling how much they have increased the price and made no changes to justify that.
Its VERY difficult to gauge how much your monthly bill will be, as they always tack on new charges. i have noticed the wait times drastically increase for customer support over the years as well.
It usually takes them a very long time to help and all they do is send you long confusing articles I really wish they didn't basically double the price.

CRYSTALS.COM
United States
About 3 years using the app
Klaviyo replied July 2, 2024

Hello there,

We've been trying to get in touch with you, so we can help up with your inquiries. Are you able to check all your inbox folders? We've sent two emails, one on June 23rd 2024 and another one on June 24th 2024.

Otherwise, please reach out via chat, so we can resolve this sooner.