Reviews (3,005)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 17, 2023

Even the free plan offers a lot of opportunities for stores which are just starting. There is room for improvement in terms of speed and usability, but all in all a great programm for email marketing and basic crm.
Flo - kluuf.com

Kluuf
Germany
11 months using the app
November 4, 2021

Love this app! It's easy to use (once you get the hang of it) and SO FREAKING INTUITIVE! Worth the money every month!

The Conservatory Wholesale
United States
11 months using the app
March 30, 2022

Klaviyo is a MUST HAVE in 2022 for your shop, if you want more profit and increase your sells ! The support is awesome also and very reactive ! If you don't have Klaviyo, you lose money !

Selezia
France
11 months using the app
September 29, 2021

Great app, have been using forever. I tried Mailchimp and even Active Campaign. Great to be able to segment my list, not be charged twice for users and not have to use a conduit.

Treats Happen
Canada
11 months using the app
April 25, 2020

This is really easy and simple to use. Videos are a great help first. Ive set up a whole email campaign straight away, after knowing nothing on how to do so. So straight forward and very easy to navigate.

Mellie's Luxury Bath Bombs
United Kingdom
11 months using the app
July 8, 2022

I have used Klaviyo for a long time and just lately decided to get more in-depth with its fantastic feature. However, I had to face an issue of add-to-cart event not triggered after adding the snippet codes to theme.liquid folder. Maggie and Josh from the customer support team were very kind to help me find someone who can fix this issue for me. Later, Brian stepped in to fix the issue. He is very professional and we had very effective communication. He tweaked some codes and asked me to paste them into the theme.liquid folder and the codes do their magic. Now I have an add-to-cart event tracking properly. Thanks, Maggie, Josh & Brian, you guys are awesome and the company should give you a raise! Cheers

FYBELLE
Hong Kong SAR
11 months using the app
August 22, 2023

This does take time to get used to and you certainly can't take off without doing some of the initial training (which is excellent), but all good things come with time and what I can't fault Klaviyo on is their gold star customer support. I'm not sure what I would have done without Larry in recent weeks! With simple flows in place and meaningful newsletters sent to customers, a decent portion of my income is now being generated thanks to Klaviyo and, with all they have to offer, the sky really is the limit. Crucial for businesses of all size & experience.

Bombaby
United Kingdom
11 months using the app
Klaviyo replied August 27, 2023

Thanks for the review and for shouting out Larry! We can't wait to see you grow with Klaviyo!

September 18, 2020

Very user friendly. I love it so far! Everything is very straight forward and customizable. It's been a great way for me to get started with my e-mail list.

Axlo And Kadi Apparel
Canada
11 months using the app
February 22, 2021

Satisfied with the service! If you understand how to use Klaviyo becomes a must. Very good application

Big aubaine
France
11 months using the app
March 13, 2020

This app is amazing, just sent bulk emails to customers letting the, know about shipping delays from the virus, AWESOME!!

Chestpax
United Kingdom
11 months using the app