Reviews (3,148)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

September 13, 2023

Our return rate has increase by more than 20% the flows have reduced our expenditure and fragmentation of experience by 3 apps into 1 (reviews, back in stock and EDM) all now in Klaviyo. We have been able to make the first steps towards subscriptions with reminder flows.

Warndu
Australia
Over 1 year using the app
Klaviyo replied September 22, 2023

Great to hear and thanks for choosing Klaviyo!

May 23, 2018

Awesome app. It is a little hard to use at first but with all the videos of how to do everything it's now simple and pretty straight forward. Thanks!

Apparatustore
United States
Over 1 year using the app
July 17, 2018

I am happy with this app as it is easy to integrate and use. It is not just an email marketing tool, it comes packed with a lot of information to help target different types of customers.

E Ellebeauty
United Kingdom
Over 1 year using the app
October 8, 2015

Great email marketing app. Saves lots of time with many automations for abandoned carts, follow up emails to first time customers, emails requesting feedback, and more! Also has the ability to schedule the date and time that emails are sent. The only negative is the support. There is no direct contact support by chat or phone, you have to email them for help. They do answer the emails within 24 hours.

Cutcardstock
United States
Over 1 year using the app
November 19, 2018

I used this app now for almost 2 years and i'm happy with that. It safes me a lot time to create a campaign!

Wheel of Spirit
Serbia
Over 1 year using the app
December 1, 2023

The team went of their way to help address our issue. Nicely done!

FOOPE
Canada
Over 1 year using the app
February 12, 2019

Great support from Mitch. Very easy to use. Very timely responses to emails and super easy to schedule a phone call to get questions answered.

Efilters.net
Canada
Over 1 year using the app
January 10, 2024

Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!

Clothes Pin Corral/SPIN ME
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thank you for your positive feedback! We must say, we do have a great Support Team! We are glad Maura provided awesome assistance, helping you resolve various issues. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your support!

October 21, 2014

After using Klaviyo for less than a week, everything looks good to succeed. We have automations, campaigns and integrations done.

Warriorcoffee.com
Finland
Over 1 year using the app
January 23, 2019

De momento la aplicación me satisface plenamente.
Sabía que era muy completa y pensé que iba a ser compleja de usar pero creo que es bastante intuitiva.
Por ahora, seguiré con Klaviyo.

Iratya
Spain
Over 1 year using the app