Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

August 18, 2018

Klaviyo is really easy to use, they have a very intuitive designer for their emails and campaigns. Their platform is really well laid out, it makes creating flows and campaigns easy and creative, and the A/B testing function is really accessible.

We're very happy with Klaviyo's service and would highly recommend!

B.O.M.E Clothing

B O M E
United Kingdom
About 1 year using the app
October 29, 2019

I had been using Privy for email sign-ups and connecting them to MailChimp and that was working okay, but I needed to be sure that with the Shopify-MailChimp breakup that I had tied up all the loose ends. I had also been struggling with setting up emails on Privy, so when Shopify suggested I bring all my contacts into Klaviyo, I did so. Within a few hours I realized how intuitive Klaviyo is with setting up signup forms, welcome series and abandoned carts. I hit a few snags and reached out to Klaviyo over the weekend with an email and in less than 24 hours, I was getting great tech support. On Monday I used their Live Chat feature and got excellent advice during the course of the workday. I am now fully operational with Klaviyo and cannot recommend this app highly enough.

Beads and Dangles
United States
About 1 year using the app
July 25, 2020

Lots of cool templates available to help you get started right away with your email marketing. But I use mostly for segmenting customers, immediate thank you notes for new orders, and customized abandoned order email. The flows are easy to modify. The analytics are clear. I have yet to fully maximize Klaviyo but I am happy thus far. Oh and the support is excellent!

Lily of the Valley
Philippines
About 1 year using the app
February 26, 2017

Pretty amazing ecommerce email marketing platform. I honestly have a ton of stuff to learn though to improve how well I am using klaviyo!

Scopesonline
Australia
About 1 year using the app
June 14, 2022

Great app. I highly recommend Klaviyo marketing for any e-commerce store owner who wants to scale their sales through email marketing with powerful automated flows.

STRONGER APPAREL
United States
About 1 year using the app
Edited July 14, 2018

The best there is! We have used Klaviyo for about a year now and it is amazing. It integrates with just about everything, has a clean intuitive builder and good price break plans.

A few weeks ago another CRM approached us and convinced us to switch from Klaviyo. After just a few week trial period we were done. It didn't have any of the integrations Klaviyo does, the builder was archaic and clunky, and they chargedby amount of emails sent each month instead of the size of list.

Klaviyo is the king of email software.

Ccl Supplements
United States
About 1 year using the app
June 20, 2021

Es una de las mejores y completas herramienta de Email/SMS Marketing ! Te facilita la vida de una manera extraordinaria . TOP !

RITATIS
Spain
About 1 year using the app
July 5, 2021

Straightforward & easy to use. Takes a while to get used to navigate around, but no problem at all. Efficient replies & support from the Developer himself, making the experience smoother.

Van Astrea
Australia
About 1 year using the app
Edited December 3, 2018

This helps me get messages out to my customer rather easily. I like the tracking feature a lot and it integrates with Google which is helpful.

Water Filters To Go
United States
About 1 year using the app
Edited March 1, 2021

Really easy to use, even for small businesses like mine. Very nice templates for emails. Fabulous app.
They've already helped our abandoned cart rate with they already set up email flows.

Zafiro Equestrian
Spain
About 1 year using the app