Reviews (3,148)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

August 8, 2023

A fast and detailed feedback on my question regarding the trigger in a flow.
Thanks to the Klaviyo team!

OSCO
France
Over 1 year using the app
Klaviyo replied August 9, 2023

Great to hear and thanks for the review!

May 10, 2015

So far, so good!

We set this up and converted our first abandoned cart with the first follow up email.

Since we are 1 for 2.

I do wish I could find some more resources on setting up flows that have converted in the past. I guess that is the secret nobody wants to share though :)

I listened to a great podcast from May 2015 - the My Wife Quit Her Job Poscast, and two guys run a business and require Klaviyo for any customer before they agree to work with them.

This is super easy to use and we love it.

Cali Baby Boutique
United States
Over 1 year using the app
February 8, 2022

Best email software to integrate with Shopify - Hands down. I would highly recommend to anyone looking to start email marketing to use Klayvio.

Lane Walker Books
United States
Over 1 year using the app
July 23, 2021

Love Klaviyo.... Good tool and treat their customers well. I highly recommend using them. Their if/then logic is great.

The Freeze Pipe
United States
Over 1 year using the app
August 27, 2020

I've been using this app for a while and from a previous business, This is so easy to work with well integrating with other apps is seamless.

Nerd University
United States
Over 1 year using the app
September 9, 2021

I am Klaviyo's biggest fan! When I started with them in 2019, I had zero contacts. We now have over 1 million emails collected with outstanding segmentation. Our open rates began around 8% and now have soared to nearly 30%. Klaviyo drives 20% of our business's revenue. Further, their customer service is unlike anything I have ever experienced. I've had the same rep since day 1 (Katelyn!) and she knows our business inside and out - every emaill, every flow, and she is always available to help. Having both SMS and email under one house has also been a game changer for us. A++

GhostBed®
United States
Over 1 year using the app
Edited January 10, 2020

It is extremely powerful and useful. I suppose, by definition, that means it has to be complicated. And it is that. Especially for a newby like me. But with dogged determination comes success and satisfaction.

Purrified Air
United States
Over 1 year using the app
January 27, 2022

I've had this app about 1 week and I love it. I was using another mailing system for 3 years and it was difficult to use. After I spent a few hours learning Klaviyo, I am really happy with the results of my email campaigns and flows. I think this is the motherboard of all mailer apps. There's so much to learn, but if you spend the time to learn it, you should be ready to go. I can't believe I spent 3 years with a different mailing system! My old one was so hard to set up segments, lists and flows, but Klaviyo makes it super easy and customizable. Email marketing is such an important part of how we make money, so I was ready to invest in something more worthwhile. Give it a try! I tinkered with it for a week before I used the paid version.

Lioness Beauty Cosmetics
United States
Over 1 year using the app
May 17, 2021

I just started using this again, thank you. This is a great platform. You have a lot of great options and templates to choose from.

Can A Girl Catch A Break Chic Boutique LLC
United States
Over 1 year using the app
November 29, 2017

Klaviyo is epic. That's about all I have to say. Easy customization, great layout and easy navigation. Options galore too.

Spirit Luxe
United States
Over 1 year using the app