Klaviyo: Email Marketing & SMS , 1,981 reviews

Stay away. Cost us a ton of money cleaning up after their mess. Customer support is spotty, at best. The IT team is disconnected from their customers, working on stealth pushes and creating havoc that we only found out days later, when we saw issues arise that had never been encountered before.

Understandably, this can happen once in a while. But with Klaviyo, this is the norm.

Not only not worth their exorbitant monthly fees but will hurt your sales as well.

My shop does not integrate with Klaviyo, I have tried many times and I can't register directly on the website, I need help.

THIS COMPANY IS THE WORST. If you need Email Marketing look at any company except this one. Once you pay for your subscription they will block you from sending emails without any reason. That is not the worst part. The WORST IS THAT THEY KEEP THE MONET AND WONT REFUND.
I AM DEALING WITH MY BANK NOW TO GET OVER $1,000 USD BACK!!!
Francis Baker was the agent that was replying to me then he stopped replying. HORRIBLE PERSON, HORRIBLE COMPANY!!

Stay away, unless you want to disrupt your business (not in a good way).

Some, not all, of the issues experienced over this past year: unannounced maintenance that disables one from sending or scheduling email campaigns (during busiest and most promotional times of the year–no less!), being disconnected from integrations like Shopify or Loyalty Lion, welcome series flows that mysteriously stop working (and told by the engineers they are looking into it, but may take up to a few weeks to fix), etc.

Chat support is all over the place–when you can get someone on the chat (again, many times of the day chat is unavailable... emails get a response after a few days). One chat assures that the issue is fixed; when it turns out that it is not, another chatter blames the first chatter for not fixing it properly and offers a very complicated solution; when the second fix, in turn, does not work then the third chatter blames it on the second... and so it goes. Meanwhile, the issue does not get fixed and lingers.

Canceling them took running around in circles. Finally, when threatened with higher action, the cancellation did come through–with a snide note "good luck in your next endeavor." Is this professional? Not. But consistent with Klaviyo's overall attitude.

Not sure how long this company will exist... but that should be their problem, not mine.

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

I'm about to uninstall this app, it doesn't sync all my email subscribers on top of shopify and there is no customer support, just endless bots, although some of the features are really good, but other apps can replace it perfectly

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.

L'application est vraiment complexe à utiliser, trop d'infos, on n'y comprends rien. Je ne sais même pas annuler mon abonnement facilement. Concernant les mails, le design est très limité!