Reviews (2,874)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.

October 1, 2024

Klaviyo is such a buggy horrible integration that I'm going to try and get my client to change. I have a sign up form teaser on my client's shopify store that is not part of any sign up form. I've literally turned off every sign up form, every flow, and even disabled Klaviyo from Shopify, and still this Klaviyo teaser is the site. I've contacted support and got the typical copy and paste, go to sign up forms to delete your teaser but there is no live sign up forms, there is no sign up forms that use this teaser, it doesn't exist. Either it was deleted previously and the code still continues to be on the site without any way of removing it and Klaviyo doesn't want to help to fix their broken buggy product.

Good Apple Sportswear
Australia
26 days using the app
October 13, 2024

They have very fast customer representatives and solve the problem instantly, I definitely recommend them.

underbros
Türkiye
About 2 months using the app
September 20, 2024

absolutely incredible help!! I appreciate the patience and quick responses to get my issue resolved

Niyavii Design
United States
4 months using the app
Klaviyo replied September 25, 2024

Thank you for the wonderful review! We’re always here to assist if you need anything—don’t hesitate to reach out.

June 24, 2024

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

Sperry Honey
United States
About 2 years using the app
September 11, 2024

Brilliant customer support, that's what all matters

Roomantique
United Kingdom
About 4 years using the app
August 7, 2024

This tool is super easy to use and has helped me so much with customer retention! Thank you!

Taria, Inc.
United States
4 months using the app
October 4, 2024

Klaviyo s'intègre parfaitement à Shopify et permet vraiment un contrôle inégalé sur le marketing par courriel.

Racines boréales
Canada
12 months using the app
August 19, 2024

It makes us Money!

Maverick Distillery
Canada
About 3 years using the app
Edited July 29, 2024

Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.

That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.

ArgusCollar
Estonia
4 months using the app
Klaviyo replied July 29, 2024

Hello,

We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/

As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms

and

https://help.klaviyo.com/hc/en-us/search?query=cart

August 20, 2024

Very robust platform with excellent support.

A Joy Forever Bath + Body
United States
Over 1 year using the app