Reviews (3,093)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

September 10, 2024

I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so difficult to do!!! It shouldn't be so difficult to make a basic order confirmation email show the items ordered and the total paid... I will be leaving Klaviyo as soon as I can figure out how to migrate all my existing flows to a better platform.

Suniela Beach
Canada
Over 1 year using the app
September 23, 2024

Klaviyo makes it easy to setup our automations. Easy to use as well!

JordiLight Inc.
United States
5 months using the app
Klaviyo replied September 25, 2024

Thank you so much for the 5-star review. We agree our flows are top notch.

November 20, 2024

Really helpful support team

Bedfolk
United Kingdom
Almost 7 years using the app
November 4, 2024

Kudos to Stephanie Yung, the best representative I've come across with!

MPR Tools & Equipment
Canada
About 3 years using the app
October 19, 2024

This app turned all of my shopify customers into subscribers. Illegal. I have no way to un do the damage done to my customer list that took me 6 months to build.

CruiseCrafts
Canada
5 months using the app
October 15, 2024

Sehr komplex und umfangreich. Allerdings das mit Abstand beste Email Marketing Tool!

ART BRÜT
Germany
Over 1 year using the app
October 6, 2024

We love using Klaviyo for our online business needs.

Uncle Arnies
United States
4 months using the app
September 27, 2024

This service is absilutely amazing! Very intuitive to use with a simple UI. I've always used Shopify's email app and I never thought there was anything wrong with it or anything missing until I tried Klaviyo. It's so valuable for my business.

JoshZandman
United States
6 days using the app
October 9, 2024

great customer service and easy to get in touch

Peony Parcel
Australia
About 5 years using the app
November 26, 2024

Love Klaviyo! So easy to navigate and we've had nothing but a great sales experience with it.

123 Nourish Me
Australia
7 days using the app