Reviews (3,293)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

September 3, 2021

A nice man from Klavio called me, and it sounded great. I asked about Paid and Free plans, and he explained paid, includes "World Class Support", so I signed up... it turns out support is ... chat with links to help pages.... or email support... combined with mon-fri USA timescales, this means that in Europe you could wait for 72 hours for a reply ( I don't know about you, but the weekends is when I get most time to play with software like this, and that's usually when I get stuck). If you compare with Shopify support, , where you can get phone help immediately, its not nearly as helpful.. It remains to be seen if I can get it working quickly enough to justify paying for it, albeit with less than "World Class Support"

Embal'VERT l'emballage alimentaire réutilisable
France
Over 1 year using the app
January 27, 2022

I've had this app about 1 week and I love it. I was using another mailing system for 3 years and it was difficult to use. After I spent a few hours learning Klaviyo, I am really happy with the results of my email campaigns and flows. I think this is the motherboard of all mailer apps. There's so much to learn, but if you spend the time to learn it, you should be ready to go. I can't believe I spent 3 years with a different mailing system! My old one was so hard to set up segments, lists and flows, but Klaviyo makes it super easy and customizable. Email marketing is such an important part of how we make money, so I was ready to invest in something more worthwhile. Give it a try! I tinkered with it for a week before I used the paid version.

Lioness Beauty Cosmetics
United States
Over 1 year using the app
July 29, 2024

Really enjoying using Klaviyo. Love the webinars they offer!

Andros
United States
2 months using the app
Klaviyo replied August 5, 2024

We have live webinars weekly!

PS: Thank you for the 5-star rating.

May 17, 2021

I just started using this again, thank you. This is a great platform. You have a lot of great options and templates to choose from.

Can A Girl Catch A Break Chic Boutique LLC
United States
Over 1 year using the app
November 29, 2017

Klaviyo is epic. That's about all I have to say. Easy customization, great layout and easy navigation. Options galore too.

Spirit Luxe
United States
Over 1 year using the app
May 5, 2020

Great app! Should start using it more, nice templates and very easy to use. I will have to look into it more to make the most out of it.

Palomaz
Netherlands
Over 1 year using the app
Edited November 13, 2019

So far so good.I love the ease of the flows and content creations.Still really in testing phase and so i'll need a bit more time with it to give a more detailed review.

Utopian Biggurlscorner
United States
Over 1 year using the app
May 23, 2024

Klaviyo is a great CRM with lots of features to help your business grow steadily while keeping track of all your KPIs. I wish I had known about it right from the beginning of my business. I also really appreciate that they keep it free while you're learning to use it - huge help to a small business.

Eco Shark
Canada
About 1 year using the app
July 15, 2020

Klaviyo is an excellent tool, and is structured in a way that makes the most of customer data. It's fully integrated with Shopify. The flows that come out of the box are valuable ways to attract new customers and automate marketing/customer support. You can segment and focus different campaigns on VIP customers. Their success and support teams are great.

We are converts from Mailchimp and won't look back.

Family Dinner
United States
Over 1 year using the app
November 22, 2018

I just sent my first campaign. Really easy and compared to similar apps really nice interface and newsletter builder. thumbs up! :)

Best-CBD-online.com
United Kingdom
Over 1 year using the app