Reviews (3,155)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

March 29, 2024

Platform is awesome, and the support is very helpful.

Online Adult Store | ThatMood
United States
About 1 year using the app
Klaviyo replied April 3, 2024

We couldn't agree more.

January 2, 2021

I enjoyed using this app, easy and straight forward. tried different apps, but am staying with Klaviyo for now.

Flawless Rack Boutique
Canada
Over 1 year using the app
May 21, 2024

Its a wonderful application most recommended.

Siya Fashion
United States
6 months using the app
March 26, 2019

Automate the customer engagement. I use this for Sending campaign , requesting for customer feedback. Good thing is everything is automatic

Tamil Brands
India
Over 1 year using the app
Edited December 23, 2020

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously?
The upside is, the onboarding manager and account manager was very helpful and nice.

OnTheList HK
Hong Kong SAR
Over 1 year using the app
May 24, 2024

Great APP TOP OF APPS!

Balloon Events
Romania
5 months using the app
December 10, 2022

I love this app! It works perfectly, and the support is amazing. They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.

Mimonz Gift
United Kingdom
Over 1 year using the app
May 15, 2024

Great app to use!!!!

Adanya Boutique
United States
6 months using the app
December 10, 2020

Excellent app, really made us order and organization in the customer list, sending orderly emails and tracking them

filiandgala
Spain
Over 1 year using the app
February 28, 2020

The app seems to be amazing and it has everything I need, but.......Unfortunately, I am not impressed by the level of customer service for new customers with under 500 emails. Its free to use BUT it takes at least 24 hours to receive any help. They rely mostly on training videos and FAQs, but if you need immediate help, this is not the app for you. I don't understand why they don't offer the same level of support for growing business. How do you expect to retain them?

Tandem
United States
Over 1 year using the app