Reviews (3,155)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
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Excellent app, really made us order and organization in the customer list, sending orderly emails and tracking them
The app seems to be amazing and it has everything I need, but.......Unfortunately, I am not impressed by the level of customer service for new customers with under 500 emails. Its free to use BUT it takes at least 24 hours to receive any help. They rely mostly on training videos and FAQs, but if you need immediate help, this is not the app for you. I don't understand why they don't offer the same level of support for growing business. How do you expect to retain them?
Moving to Klaviyo was the best decision we ever made. It allows your business to be more connected with customers.
Excellent App! Highly recommended.
The worst app I see ever, I hate klaviyo it made me go crazy, It's not good for beginners and needs a lot of time to learn how to make a tiny task, If there was less than one star I would add it, Stupid app
Hi Abdallah, the Klaviyo team is here to help you work through those tiny tasks — you are not alone! Please look out for an email from us so we can get you back on track.
Great app. I love the ease with which we can design mailers, and the metrics that are offered are easy to digest.
I had them for over one (1) year... I wrote many emails on Klaviyo, never had an issue. Then I wrote a campaign email about my 12yo daughter getting Covid on December 18th and our experience with it. The next thing you know, the account is disabled. When I asked why they said I violated their terms. When asked what terms... they said they could not go into specifics. The great part is that my daughter finally tested negative yesterday, December 28. The not-so-great part is that Klaviyo keeps avoiding why our account was disabled. The last message in part stated: "We reserve the right to not inform you of the reason we are terminating your account.". I have to make assumptions at this point since they will not tell me what caused it. What assumption would you make? Now I am off to use a Klaviyo competitor. I have asked Klaviyo to send me all the contacts I collected in their system throughout my time with them since I cannot even log in to download my segmented contacts. I still have not gotten a response... Would I recommend this system to my friends or Generation X people who like to talk about everything? Not at this time. I don't know if they canceled me because I talked about my Daughter getting covid, or if it was something else (and they won't even tell you so that you can correct the issue), So no, I cannot recommend it at this time. Quick Update: Klaviyo allowed me to download my contacts.
Hi Anthony, my name is Miranda and I'm a customer advocate on the Klaviyo team. I want to let you know I hear your frustrations and have looked into your case details. I appreciate you updating your review as well to let your peers know you are able to access your contact list. I'm going to reach out to you momentarily so I can get more of your feedback communicated to our team. I appreciate your time providing your thoughts.
This is such an amazing and easy to use email marketing tool. Definitely a must have for any ecommerce business.
Klaviyo is a powerful marketing tool. The Shopify integration is seamless. I highly recommend Klaviyo.
Man, If I could give 10 Stars I would, so 5 will have to do. Great Job Klaviyo!