Klaviyo: Email Marketing & SMS

AVOID AT ALL COSTS! POSSIBLE SCAM (read this before using this service) Klaviyo has been nothing but trouble since we've started using it about two years ago. Let's start with emailing. Open rates are horrifically low when emailing our most loyal customers with this service. We were able to triple our open rates immediately by using a different service. My first issue with Klaviyo is poor support. Live chat takes a day or two to respond to simple and urgent requests and email support is appalling. In two years, I've not gotten a single written reply to any questions I've asked. All they do is send you blogs or pre-written responses that do anything but answer your questions. Waiting for simple (real) answers from Klaviyo support is so frustrating and has suspended the email side of my business by days or weeks at a time. Lastly, I could not even cancel this service without issues! YOU CAN NOT CANCEL BILLING FOR YOUR ACCOUNT! You can only 'request' to cancel billing for your account. I 'requested' to cancel billing for my account and was denied for whatever reason and therefore was billed over $550 for the next month. What kind of scam is this? The only way out of this scam was to dispute the charge. I hate disputing charges because of what disputes can do to a business but what was I supposed to do? I asked their support 6 different times to refund me and cancel my account and kept having to wait days for the same pre-written response that kept referring me to a blog. I literally begged over and over for a human to respond to me regarding this issue and they kept sending the same reply to me on how to cancel my account. I've never experienced this type of interaction with a service that costs as much as Klaviyo. I hate disputing charges and would do anything to avoid leaving poor reviews on a service because I understand how hard it is to build a business but these practices aren't safe. Proceed with Klaviyo with caution.

Excellent support, great platform, easy integration.

Ein E-Mail Tool, dass einem die wichtigsten Funktionen bietet mit einem wirklich sehr tollem & kompetenten Customer-Support.

Love the app, easy to use and great at bringing customers into your store!
I really liked all the campaigns and the free plans are great too.

This app has the worst support ever!!! My account is still disabled 4 DAYS AND I'm STILL PAYING FOR IT!!!! The support Wei Hei is the worst maybe she's still drinking and hasn't resolved my issue for 4 days. I've already cleaned the mailing list and still tells me I didn't doo anything, but if she can only think a little bit, she'll notice that a new segment was created.

Love this app! A must have for your e-commerce store! A tool that can help increase sales and drive more traffic and repeat customers!

Klaviyo integrates seamlessly with Shopify making it easy to use as an email marketing platform for any eCom business no matter what you sell. If you're on the fence about it, just give them a try, there is a free trial so you have nothing to lose but learning how to use some new software.

Works nicely with Shopify! Keep up the great works! Willing to see more improvements in future! Congrats!

Luca has been exceptionally helpful getting me to where i need to be.
The tool is straight forward...but i need some more custom functionality and he went above and beyond to get me the answers.

Really great thing to have integrated with our Shopify store and access our customer data. Love the segmentation, but there's so much more we haven't discovered yet!