Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited November 16, 2018

So far so good, I am happy with it and I like the templates, just sent my first email out, but wish the free plan was a bit more subscribers...Don't think I will be able to try it out for long before I need to change plan.

Mommies Best Mall
Norway
11 months using the app
October 25, 2023

Fast and risolutive customer service. Easy to build up flows and campaign. The support of Gulden was special.

HÀIDO
Italy
11 months using the app
April 30, 2020

ITS A TOTALLY SIMPLE GREAT AND EXCELLENT APP THAT IS SO USEFUL. I RECOMMEND THAT TO EVERYBODY THAT WANNA HAVE PROFESSIONAL EMAIL MARKETING. It's AMAZING

royalniche
Sweden
11 months using the app
January 24, 2022

Before Klaviyo I was using Mailchimp, and they're like night and day. It took me hours to figure out how to get set up in Mailchimp, and then whenever I logged back in I would forget where things lived and have to figure it out again. This ate into the time I could have spent working on actual content or learning how to use more advanced features. Klaviyo in comparison was a lot more intuitive - once you poke around once, it's much harder to get lost and you can build momentum faster. Plus, I know that once I'm ready, there are a ton of more powerful features waiting for me.

Terracotta Skincare
United States
11 months using the app
January 17, 2023

Even the free plan offers a lot of opportunities for stores which are just starting. There is room for improvement in terms of speed and usability, but all in all a great programm for email marketing and basic crm.
Flo - kluuf.com

Kluuf
Germany
11 months using the app
November 4, 2021

Love this app! It's easy to use (once you get the hang of it) and SO FREAKING INTUITIVE! Worth the money every month!

The Conservatory Wholesale
United States
11 months using the app
March 30, 2022

Klaviyo is a MUST HAVE in 2022 for your shop, if you want more profit and increase your sells ! The support is awesome also and very reactive ! If you don't have Klaviyo, you lose money !

Selezia
France
11 months using the app
September 29, 2021

Great app, have been using forever. I tried Mailchimp and even Active Campaign. Great to be able to segment my list, not be charged twice for users and not have to use a conduit.

Treats Happen
Canada
11 months using the app
August 22, 2023

This does take time to get used to and you certainly can't take off without doing some of the initial training (which is excellent), but all good things come with time and what I can't fault Klaviyo on is their gold star customer support. I'm not sure what I would have done without Larry in recent weeks! With simple flows in place and meaningful newsletters sent to customers, a decent portion of my income is now being generated thanks to Klaviyo and, with all they have to offer, the sky really is the limit. Crucial for businesses of all size & experience.

Bombaby
United Kingdom
11 months using the app
Klaviyo replied August 27, 2023

Thanks for the review and for shouting out Larry! We can't wait to see you grow with Klaviyo!

April 25, 2020

This is really easy and simple to use. Videos are a great help first. Ive set up a whole email campaign straight away, after knowing nothing on how to do so. So straight forward and very easy to navigate.

Mellie's Luxury Bath Bombs
United Kingdom
11 months using the app