Reviews (3,249)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

February 3, 2025

awesome service
its really helped my brand

Sneekico - Stealthy Healthy Yummy Snacks
New Zealand
3 months using the app
Klaviyo replied February 5, 2025

So happy to hear Klaviyo has helped your brand. We appreciate your support!

November 25, 2024

Klayvio's customer service is on point.

Wah Gwan®
United States
Over 3 years using the app
January 18, 2025

Very easy to use and made a huge difference in increasing revenue!

Mabelle O'Rama
United Kingdom
3 months using the app
Klaviyo replied January 21, 2025

So glad to hear your revenue increased! Thanks for the review!

January 13, 2025

Good and easy to use

SmellWell
Sweden
Over 4 years using the app
Klaviyo replied January 16, 2025

Glad to hear this! Thanks for the review!

December 10, 2024

I don't know how, users find this application great!

-Email? In short, complicating less competitive than email Shopify because there are short features is less good.
You really have to try to put parameters for logo and products etc. that are not already connected to our shop.

-pop-up? only one that could be interesting on this application.

-SMS? Drop too much Australian confidential policy that blocks everything because if you are in Europe or France not title company in this country Australia impossible to use sms.

In addition, limited free version 54 days after upgrading to X price!
Nice design ok may can feature to work from in without having any know problem.

ShopyUnivers
France
9 days using the app
February 12, 2025

Great customer service

Caterpillar Cross Stitch
United Kingdom
Over 3 years using the app
Klaviyo replied February 14, 2025

We're glad to hear that! Thank you for the 5 stars!

October 9, 2024

Knocks Mailchimp clean out of the water. Easy to use and effective integration with Shopify. First class support. What more could you want?

Stickers4
United Kingdom
Over 2 years using the app
January 30, 2025

Pour avoir testé d'autres alternatives, Klavyio est vraiment l'option d'emailing que nous avons trouvé la plus aboutie. les possibilités de segmentations reliées à l'activité de nos clients sont shopify sont multiples et les flow d'automation sont une réelle source de croissance de chiffre d'affaires.

La Halle des Gourmets
France
Over 1 year using the app
Klaviyo replied February 3, 2025

Merci beaucoup pour les 5 étoiles! 🌟

December 2, 2024

Great all in one app for email, sms, and reviews! Also their support is great!

Jojorganic
United States
2 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! We love reading this!

November 14, 2024

I love that the app is easy to use for beginners and how it's versatile. However, it took me a long time for me to finally get help from the support for the error that kept happening on my free plan. I couldn't get through the sales (phone and email) and support service because my free 60-day support access had ended. Although I had installed it more than 60 days prior, I only started using the actual app from 2 weeks ago. Ended up speaking with Shopify support to have them contact me.

PUT ON LOVE + MARKET
United States
4 months using the app