Reviews (2,337)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

June 23, 2021

I recently fired Mail Chimp and had to find another company quickly. Klaviyo was recommended and I am very happy with the switch. It is intuitive to use with good tutorials for support.

Half Moon Handwerks
United States
29 days using the app
September 13, 2019

Easy to use app with very nice features. I use it for my Shopify Newsletters and it works really well.

www.blue-cicada.com
Greece
29 days using the app
October 26, 2020

Es una aplicación completa y bastante funcional. Tiene una curva de aprendizaje media-alta, pero cualquiera que pase el suficiente tiempo usándola aprenderá todo lo necesario para un buen marketing de correo electrónico. Recomendada para todo el mundo. No puedo quejarme absolutamente de nada.

Sexta Fórmula
Peru
29 days using the app
November 9, 2020

i use this app. i believe that is the best for email marketing. i definitely suggest it. also has amazing features

Pretty & Fluffy
Greece
28 days using the app
July 10, 2019

I've just recently started using the Klaviyo app. I'm finding it easy to learn, wonderful resources and really fast and helpful support! I'm going to enjoy using it for sure!

KitMaii
Australia
28 days using the app
Edited July 5, 2023

Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000

Vitalstoffkraft
Germany
27 days using the app
Klaviyo replied July 5, 2023

Thank you for your feedback and for sharing your concerns.

If you set up a new account for your new store, you do get email and chat support for 60 days. In addition, we encourage you to make use of the following resources, which are available to all customers on our free plan at all times:

Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice. https://community.klaviyo.com/

Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. https://help.klaviyo.com/hc/en-us

Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills. https://academy.klaviyo.com/

Edited September 15, 2020

Love how easy it is to create customized and personalized emails, plus their chat support is amazing

Microfiber Wholesale
United States
28 days using the app
Edited May 10, 2019

Love! I got this to replace Mailchimp and honestly, I like it a lot better. Very happy with this app. I would get it again.

Citizen Fox
United States
28 days using the app
April 7, 2020

very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mon ange Louise
Belgium
28 days using the app
April 26, 2019

Super robust platform, and very helpful sales team. They setup flows for us, and it was easy to follow their lead. I'm looking forward to optimizing our email sends with this solid platform.

Bear Mattress
United States
28 days using the app