Reviews (3,294)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

July 15, 2020

Klaviyo is an excellent tool, and is structured in a way that makes the most of customer data. It's fully integrated with Shopify. The flows that come out of the box are valuable ways to attract new customers and automate marketing/customer support. You can segment and focus different campaigns on VIP customers. Their success and support teams are great.

We are converts from Mailchimp and won't look back.

Family Dinner
United States
Over 1 year using the app
November 22, 2018

I just sent my first campaign. Really easy and compared to similar apps really nice interface and newsletter builder. thumbs up! :)

Best-CBD-online.com
United Kingdom
Over 1 year using the app
May 11, 2015

I have only been using this application for a few weeks, but so far it has been better then expected. It has all the same functionalities as mail chimp, plus much better reporting, better auto emails, and much better segmentation!

Highly suggest you give it a try.

Greensbury Market - Affordable Organics
United States
Over 1 year using the app
January 2, 2021

I enjoyed using this app, easy and straight forward. tried different apps, but am staying with Klaviyo for now.

Flawless Rack Boutique
Canada
Over 1 year using the app
January 10, 2024

INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny.
Klaviyo - please keep hiring amazing customer support people as you have been.
Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support

Rachel Flam Design
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thanks for the incredible feedback! We're thrilled you find our customer support fantastic and Klaviyo worth every penny. We appreciate your loyalty after moving from Mailchimp. Rest assured, we're committed to maintaining excellent support as we grow. We're here for you whenever you need assistance.

February 16, 2024

Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!

Mario Badescu
United States
Over 1 year using the app
Klaviyo replied February 21, 2024

Thank you so much for that glowing recommendation!

April 1, 2014

Klaviyo makes it incredibly easy to target the exact customers we are trying to reach - it's easy to use and has way more useful features than mailchimp. Incredible support staff and we've seen a dramatic increase in revenue from our email campaigns. I highly recommend Klaviyo for e-commerce sites of any size.

Project Repat
United States
Over 1 year using the app
March 26, 2019

Automate the customer engagement. I use this for Sending campaign , requesting for customer feedback. Good thing is everything is automatic

Tamil Brands
India
Over 1 year using the app
May 27, 2014

the integration with shopify makes this an extremely versatile marketing tool. the user interface is very intuitive. worth every penny.

JHill Design
United States
Over 1 year using the app
December 10, 2022

I love this app! It works perfectly, and the support is amazing. They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.

Mimonz Gift
United Kingdom
Over 1 year using the app