Reviews (3,300)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

June 8, 2020

Klaviyo has made it super easy for us to send out well designed order confirmations and updates at first and then build out campaigns and segmented post-purchase flows. Designing emails has been as easy as it should be (shouldn't be too easy) and we have not needed any additional onboarding or much support. When we did need support, the team at Klaviyo has been extremely quick and helpful.

Smart Meals 💚
Germany
About 1 year using the app
June 29, 2018

Outgrew Mailchimp - updated to Klaviyo. Klaviyo has exactly what I need to build complex funnels and automations with all the integrated ecommerce and customer data from Shopify. Highly recommended for any Shopify store owner serious about email.

Furls
United States
About 1 year using the app
October 18, 2018

Easily the best email marketing platform for ecommerce. I have tried most of them including the ones that are signifcantly more expensive and Klaviyo is better. Segmentation, abandoned cart emails and the recent capability to visually add flows is amazing. Looking forward to what else they can think of!

Sunglasses Boutique
Australia
About 1 year using the app
Edited October 10, 2019

HANDS DOWN THE BEST E-COMMERCE CRM, AUTORESPONDER, CALL IT WHATEVER YOU LIKE...I TRIED, MAILCHIMP - DRIP (horrible) and now Klaviyo, this is not even a competition, Klaviyo stand tall, alone on top of the podium 1-2-3

Luc Vincent
Canada
About 1 year using the app
January 23, 2024

You get what you pay for! I had another email service for months that I never used, but I have found Klaviyo to be much easier to figure out (as a solo business owner doing everything myself) and feel confident I’ve created a solid avenue of sales and email contact with customers through this app. I’m sure there is so much to learn, but if I ever have questions a helpful and thorough support team member is always there to help walk me through the issue and solve it. Definitely an essential app for my business

Propagation Diaries
United States
About 1 year using the app
Klaviyo replied January 30, 2024

We're thrilled that Klaviyo has become an essential tool for your business. It's great to hear that our app has empowered you as a solo business owner. We're here to support you, and it's fantastic to know our team has been helpful and thorough in assisting you. If there's anything else you need, we're here for you!

April 17, 2020

The best email marketing app ever! I haven't used a better one yet. Super easy to use and integrate!

The Beauty Boothe
United States
About 1 year using the app
October 15, 2015

Great app perfectly built for Shopify! It gives you a great insight into your customer base, allows you to send professional looking emails without any HTML knowledge and setup campaigns easily . Not to mention the support is fantastic.

Zoomlite
Australia
About 1 year using the app
February 28, 2014

Very robust and easy to use email tool. We were able to get up and running with a number of different emails in a matter of a few days. The direct Shopify integration is huge and makes it so much easier to design templates, see what's going on in your store and control email delivery. Support was also very responsive and extremely helpful.

Will definitely continue to use and recommend to everyone.

Inspireful
United States
About 1 year using the app
December 12, 2020

The best app on the market. I use Klaviyo on my stores for my email marketing campaigns. It is great, easy to use and offers great flexibility and templates !

Porte Encens
France
About 1 year using the app
April 7, 2017

I've used several email apps and this is one of the best. Like most things it takes a little to get used to the interface, but its is easy to use and intuitive. The pre-built email flows are great!

Shiny Designs
United States
About 1 year using the app