Reviews (3,249)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

October 23, 2024

Tracy N was super helpful & solved our issue with our flows right away!

DUX BUX
United States
About 5 years using the app
February 17, 2025

Absolutely terrible service.

Quick to constantly upgrade your account which cost more money but trying to get someone to help you is nearly impossible.

Onboarding was fantastic but after that everything went downhill. Plus my conversions have never been as bad as they are with Klaviyo.

SkullJewellery
United States
13 days using the app
Klaviyo replied February 20, 2025

We are very sorry to hear this. A member of our Support leadership team will be reaching out to connect with you!

November 21, 2024

Klavio has been a great addition to Leilanis Attic marketing

Leilanis Attic
United States
Almost 4 years using the app
December 8, 2024

Always Learning! Thank You Shopify Family!

The Fight Rope
United States
2 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 28, 2024

klaviyo is the best ESP on the market for sure. love the userability

Nano Bella
United States
5 months using the app
December 2, 2024

I highly recommend this program for your business. it's easy, professional and defiantly provides results.

backwoodsgoat
United States
About 2 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

October 9, 2024

Easy to use, would be lost without it. Enables us to create good looking emails for campaigns, manage our flows and database easily.

KIND2
United Kingdom
About 4 years using the app
October 15, 2024

Love Klaviyo! Easy to use and manage. Since we've started using Klaviyo, we've been able to manage our email marketing flows much better.

WHOSA
Australia
Over 1 year using the app
February 14, 2025

every brand need this

oobend
United States
4 months using the app
Klaviyo replied February 20, 2025

We couldn't agree more! Thank you for the 5 stars! ⭐

October 23, 2024

Its great, wish i knew more to take more advantage but its definitely growing my sales and well worth the subscription cost.

Green Dog
United Kingdom
Over 1 year using the app