Reviews (3,249)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

January 8, 2025

If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.

When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.

When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.

Stay away as far as you can because after sweet talk, there is no talk.

BELGIAN-STYLE ALES
United States
3 months using the app
Klaviyo replied January 10, 2025

We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.

November 27, 2024

I used Klaviyo which is very simple and easy to setup. Creating email is very simple to compare than other email marketing platforms.

Vajracrafts
United States
Over 1 year using the app
December 11, 2024

I highly recommend the Klaviyo app in Shopify for email marketing. It is easy to use, has great training and integrates beautifully with Shopify.

Busy Bee Blossom®
Australia
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

February 19, 2025

Very easy to use!

Joydeco
China
About 2 months using the app
Klaviyo replied February 21, 2025

Thank you for your 5-star review!

January 31, 2025

Perfect

Café Vagabond
France
About 2 months using the app
Klaviyo replied February 3, 2025

Thank you for the 5 stars! ⭐

January 29, 2025

Very good. Excellent email flows.

Paw Wraps
United Kingdom
About 2 months using the app
Klaviyo replied January 31, 2025

Thank you for the 5 stars! We're glad you're enjoying the flows.

December 17, 2024

I’m new in the game, but when all the experts points towards the same direction, I’ll go where they are pointing

Incredible Men Apparel
United States
5 months using the app
Klaviyo replied January 7, 2025

We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources

If you need any other assistance, our support team is top notch!

February 19, 2025

Sehr zu empfehlen....

Tiroler Bauernstandl
Germany
About 1 month using the app
Klaviyo replied February 21, 2025

Thank you for the 5 stars! ⭐

November 20, 2024

The Klaviyo customer chat support is top tier! I have worked with several support reps and they’ve all been so helpful!

Ever Ascending Tribe
United States
Almost 2 years using the app
January 2, 2025

Friendly and helpful service !

Elite Gadgets
Canada
2 months using the app
Klaviyo replied January 7, 2025

We love to hear this, thank you!