Reviews (2,420)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

April 23, 2025

Awesome experience so far!

Jon Anik
United States
Over 1 year using the app
Klaviyo replied April 25, 2025

So good to hear! Thanks for the 5 stars!

January 30, 2025

Easy integration with shopify, great customer service, and once you get the hang of designing emails its really easy to use.

Department of Butterflies
United States
3 months using the app
Klaviyo replied February 3, 2025

Thank you for your positive review!

December 11, 2024

Simplified our approach to email marketing, easy to use campaign and transactional email creation tools, simple to use automation/flow editor.

GF Fabulosity
United Kingdom
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so ...

Turmeric Australia
Australia
About 2 years using the app
July 10, 2024

I had been hesitant to start using Klaviyo for quite some time - because it's considerably more expensive than other email services - but the first few email campaigns I sent out - to targeted audience - I got much more return than with the other email services.
I am still trying to figure out how to set up the proper automations and flows - and landing pages.

Little Pulp
United States
Over 6 years using the app
Klaviyo replied July 12, 2024

Thank you so much for taking a chance on us, and we are very pleased with your success. We have lots of live webinars with experts that can guide you in building proper ...

April 21, 2025

I always come back to klaviyo, the others are

urbanatelierde
Germany
2 months using the app
Klaviyo replied April 23, 2025

We're glad you came back! Thanks for the 5 stars!

June 15, 2025

Once I had my template set up it was really easy to just plug in the information I wanted to share through email and done. Super fast and easy. I no longer spend hours writing content or creating templates. easy peasy done.

Mad Knitter's Yarn
United States
October 7, 2024

This app is really well done and the support is phenomenal. I'm a beginner when it comes to everything email marketing and I've been able to place all my automation emails and email campaigns. It has taken some time, but I can't say enough about the support that is given with real people, any time of the day. I recommend 100%

Tan Frenzy
United States
Almost 2 years using the app
January 8, 2025

Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!

Every Knee Clothing Co.
United States
10 months using the app
Klaviyo replied January 10, 2025

Thank you so much for the review. Can't wait to see you continue to grow with us!

September 21, 2024

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Own Kind Australia
Australia
Almost 6 years using the app