Reviews (2,337)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

February 10, 2019

I use this app for my marketing and it really helps me organize my customers. I have referred several business owners to this app so far!

Élan Curve
United States
8 days using the app
April 26, 2019

Very easy to use, and comes with lot of features, I am excited to use Klaviyo for email marketing automation.

Exclusive Crazy Deals
United States
8 days using the app
August 5, 2018

Excellente application, permet une meilleur gestion des mes mails et automation

Thalyo
France
7 days using the app
July 22, 2020

Recently switched from Mailchimp; the difference is eye opening. Klaviyo lays out the campaigns, lists, and workflows in a very intuitive manner. Mailchimp is good for inly entry level mailing lists (free), but once your numbers start to grow, switching to Klaviyo is a must.

Makaila James
United States
7 days using the app
August 17, 2019

I have only just got this app, but it is working well so far. Nice and easy. You can create emails with your own logos, colours, text, to represent your business as you wish. I recommend trying it.

Minky Levi Jewellery
Australia
7 days using the app
November 25, 2020

They are honest, trustworthy, considerate partners. They are honest, trustworthy, considerate partners.

Shop Machine LI
United States
7 days using the app
May 17, 2022

Really blown away by how easy this app is to use. There was a few things I was confused about, I emailed Klaviyo at 4.50pm and had a reply within 5 minutes! They explained what I needed so simply. Also love that it's cheaper

Backdrop Collective
Australia
7 days using the app
March 5, 2020

This app is intuitive to use...especially considering the complexity of the data it tracks. Klaviyo was very helpful with initial setup too. I am NOT a techie, but I have managed to get my email flows set up.

The Revival
United States
7 days using the app
Edited May 14, 2020

I will admit. I only switched to Klayvio because of MailChimp stopped its integration with Shopify. Everything happens for a reason right? My email marketing has gotten so much better because of the switch. Klayvio is a power email marketing tool! It is simple to use and the preset templates are amazing. You will not be disappointed with klayvio!!

Excellent ******

Kirious
United States
7 days using the app
November 1, 2021

So far, so GREAT! I came from another ESP and Klaviyo has so many more options, analytics, templates, etc. The former had only a few templates and a lot of the functionality was not available on the free plan. Klaviyo rocks so far!

Divella Designs
United States
6 days using the app