Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

January 17, 2024

I am writing to commend the outstanding service provided by Stephanie from your customer support team. Her detailed and professional approach to addressing my queries regarding the Klaviyo platform was not only impressive but also incredibly helpful. Stephanie's ability to provide clear, concise explanations and her thorough understanding of the system greatly enhanced my user experience. Her patience and personable demeanor made the support process both effective and pleasant. This level of exemplary service sets a high standard and reflects positively on the quality of support at Klaviyo. Stephanie is undoubtedly an invaluable asset to your team, and her dedication to customer satisfaction is commendable.

ED TrendyTreasures
United States
11 months using the app
Klaviyo replied January 23, 2024

Thank you for your wonderful review! We're delighted to hear about the outstanding service provided by Stephanie. Your positive feedback is truly appreciated, and we'll make sure to pass on your commendation to Stephanie. If you have any more thoughts or questions, feel free to share them with us!

September 11, 2021

This is the best email option for Shopify stores, hands down. No other email marketing service gives this level of integration, automation, and user behavior to the table. I've tested out AWeber, Mailchimp, Drip, Constant Contact, ConvertKit (and some others I'm forgetting) and for ecommerce, Klaviyo is the best.

701 Hoodies
United States
12 months using the app
Edited November 3, 2018

user-friendly, very good app. has everything that I'm looking for. i would recommend this to others.e

OwlSurfing
Canada
11 months using the app
January 25, 2017

Klaviyo has much better features compared to other email marketing apps we've tried, their automated flows feature is very easy to use.

Cmff
United Kingdom
11 months using the app
October 19, 2023

Great product that makes it easy to keep in touch with my customers. Excellent customer service in my experience.

Mary E Thompson Romance
United States
11 months using the app
July 2, 2017

Klaviyo is one of our must-have apps on any store we run. It's powerful, easy to use and has many features under the free plan.

Ramp Champ
Australia
11 months using the app
November 29, 2019

Really digs in to my customers stats. I highly recommend to anyone looking to strategically market to their customers.

Cheap eJuice
United States
11 months using the app
December 14, 2016

Awesome app! Very useful and allows for a growing brand to actually GROW without putting a choke hold on the user options right away!!! Pay structure is legit!

Dig The Falls
United States
11 months using the app
October 28, 2023

An excellent email marketing and automation platform.

Silky U
Australia
11 months using the app
February 28, 2018

The reason I migrated to shopify was Klaviyo. Stunning system, support and results. The new visual flows have have made an excellent system simply unbeatable. Love it.

Brightminds2
United Kingdom
11 months using the app