Reviews (3,092)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 19, 2024

Good software and Dalu I in customer service has been really helpful in helping me understand inactive profiles and how to suppress them when not needed.

FitStrapsUK
United Kingdom
Over 2 years using the app
August 1, 2024

Klaviyo is by far the best ESP there is. I love all the complex functionality that allows for doing everything I want to do and more, the email and sms creation and automation, clear analytics, advanced segmentation capabilities, great Shopify integration for all kinds of order and product data use and triggers, and the way they work to make it as easy to use as possible.

COBALT
United States
Over 2 years using the app
Klaviyo replied August 5, 2024

Thank you for your amazing review! We strive to make the Shopify x Klaviyo integration seamless and are constantly upgrading our product with new tools.

September 13, 2024

I little hard to set up but once you get the hang of it its a game changer!

Pole Sins
Australia
2 months using the app
September 16, 2024

Love Klaviyo! It's way easier to use than Mailchimp.

inclusion powell river
Canada
6 months using the app
August 30, 2024

I am extremely impressed with this platform! It is truly perfect in every way. The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. Highly recommended!

Dippi SE
Sweden
8 months using the app
September 8, 2024

Once you get your head around it all, it's all good - very easy for a beginner, thank you!

Frank n Al
Australia
About 1 month using the app
August 22, 2024

I think it's very shady that Klaviyo instantly charges more for additional email recipients beyond your plan level, but that when you clean your list, the plan cost stays at the higher level - unless you dig into the settings and change it back down.
A message should come up when 'Active' users drops below your biling level to ask if you want to lower your plan level. It's clearly to maximise revenue - but in an underhand way.

Pillowsprays
United Kingdom
Over 3 years using the app
October 1, 2024

Klaviyo is such a buggy horrible integration that I'm going to try and get my client to change. I have a sign up form teaser on my client's shopify store that is not part of any sign up form. I've literally turned off every sign up form, every flow, and even disabled Klaviyo from Shopify, and still this Klaviyo teaser is the site. I've contacted support and got the typical copy and paste, go to sign up forms to delete your teaser but there is no live sign up forms, there is no sign up forms that use this teaser, it doesn't exist. Either it was deleted previously and the code still continues to be on the site without any way of removing it and Klaviyo doesn't want to help to fix their broken buggy product.

Good Apple Sportswear
Australia
26 days using the app
October 21, 2024

Very smart, easy to use, email marketing effect is very good

JoyConsole
China
About 1 month using the app
Klaviyo replied October 24, 2024

Thank you for this amazing review. We couldn't agree more.

November 15, 2024

I find the app extremely helpful…

Three Kings Coffee
United States
About 2 months using the app